Patients complain most commonly about time, they feel you don’t respect theirs!
Likely, you’ve told your patients you care about them, and you really do. But are your actions backing up your words?
A 2007 study conducted by Consumer Reports revealed that patients complained most commonly about time -- they feel you don’t respect theirs! Nearly one in five patients objected to waiting too long in the office, and about 20 percent grumbled about having to wait more than a week to get an appointment. Other major time offenders included physicians spending too little time with patients, patients having to wait too long for test results, and the practice not responding promptly to patient telephone calls.
Strive to deliver on your promise to care as much and as actively as possible. Here are a few ways to honor patients’ time:
Barring unexpected events, stick to these time allotments as closely as possible.
Judy Capko is a healthcare consultant, speaker, and author of the popular books “Secrets of the Best Run Practices, 2006” and “Take Back Time, 2008.” Her focus is practice operations and strategic planning with an emphasis on patient-centered strategies and valuing staff contributions. She is a popular speaker at national and regional conferences. Judy is the owner of Capko & Company, www.capko.com, based in Thousand Oaks, Calif. She can be reached at judy@capko.com.
Asset Protection and Financial Planning
December 6th 2021Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more.
Reducing burnout with medical scribes
November 29th 2021Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.