Increase Patient Portal Usage

August 16, 2012

Implementing a patient portal is only half the battle. Here's how to get patients to use it.

As patient engagement becomes critical at physicians’ practices, many of you are implementing patient portals to encourage patients to become more actively involved in their healthcare. But getting patients to use the portal can be challenging. 

In this podcast, pediatrician Peter M. Kilbridge, a senior research director with The Advisory Board Company’s Information Technology program suite, provides suggestions for how to get patients to try out the portal, how to ensure they continue using it, and how to get even the most reluctant patients to use the technology.