Service pearls to keep your patients coming back.
High on the list of complaints from patients (also known as customers) is a lack of customer service in a physicians office, they may call it "poor bedside manner" or a "cranky receptionist" but no matter what the specialty, it all boils down to customer service.
Medicine isn't what it used to be—you have to be in the business of medicine and that includes winning customer service.
You are probably wondering what customer service from the H.E.A.R.T. entails and waiting for a sappy list of hearts and flowers (no pun intended).
You might be surprised at these commons sense applications: