Patient No-Show Policy

October 10, 2013

This written patient no-show policy has helped one Massachusetts practice reduce its rate of missed and late appointments.

Every practice suffers from missed appointments, but too many of them can have a big effect on your practice’s bottom line.

What can you do to increase the likelihood your patients will show up for their scheduled appointments?

This written patient no-show policy, provided by Leann DiDomenico McAllister, administrator of Performance Pediatrics, was recently given to all patients at the Plymouth, Mass.-based practice. Since then, the practice has not only reduced its no-show rate, but also its percentage of late-arriving patients. Here is a copy that you can adapt for your own uses.  

Patient No-Show Policy (click to open / download)