Patient Satisfaction and Health Reform - How Surveys Will Become More Important to Practices

The health reform legislation requires CMS develop a physician comparison Web site, which will later include patient satisfaction ratings gathered through surveys. CMS is expected to use a survey known as CG-CAHPS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) to gather that input. But the government program isn't the only reason practices should survey their patients. This white paper will provide background on the upcoming program, details on the benefits of satisfaction surveys, and guidance on adopting surveys in your practice.

The health reform legislation requires CMS develop a physician comparison Web site, which will later include patient satisfaction ratings gathered through surveys. CMS is expected to use a survey known as CG-CAHPS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) to gather that input. But the government program isn’t the only reason practices should survey their patients. This white paper will provide background on the upcoming program, details on the benefits of satisfaction surveys, and guidance on adopting surveys in your practice.