Practice tip of the week: Displaying Empathy and Enthusiasm in Your Medical Practice
Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.
In an March 2021 story on displaying empathy and enthusiasm in your practice, Audrey McLaughlin, RN writes the following:
1). Smile
- Always wear a smile, on the phone, when greeting patients, when wishing patients a great day as the leave, and while thanking them for payment.
2). Superstar manager embrace change
- Just as physicians must stay current on clinical advances, successful managers must keep abreast of changes such as new technologies, shifting payer reimbursement, changes in market demands, and the swinging pendulum of physician employment
3). Approach patients and situations proactively
- For example, don't wait until the patients are up at the desk complaining about the wait. Advise them as soon as you know there will be a longer wait.
Read the rest of to get the full scoop and be sure to come back next week for another Tip of the Week!
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