Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this May 2017 story on evaluating a practice manager or administrator, Laurie Morgan gives these tips:
Measure what you can measure. There's an old management saying that "what gets measured gets managed" - meaning that quantifying helps focus management attention. A clear, measurable goal was one reason the new manager in our story acted so aggressively.
Make evaluating a two-way street. An ambitious administrator will have many ideas for improving your practice - so don't hesitate to seek their input in creating both short- and long-term goals for their own performance and your business's. A review conversation that emphasizes teamwork, rather than top-down evaluation, will help you and your administrator create shared goals and expectations to drive your business forward.
Include skills development. Continuously improving practice management knowledge and skills is enormously important in the changing healthcare environment. Make sure you're encouraging your manager or administrator to hone their skills through a variety of platforms, and include continuing education in your evaluation of their performance.