Is your clinic overlooking the basic premises of customer service? We'll fix that!
If your patients feel they are taken care of, they have the ability and the willingness to sing your praises, refer patients, pay what they owe you, and help make sure their insurance company pays you.
Here are ten healthy customer service habits for your clinic:
The bottom line is that you and your staff should do these things every day to make the patients that visit your clinic feel that they have made the right choice, and set yourself apart from most any other medical practice. This makes your patients feel like you are all on the same team, are more apt to send referrals, and more willing to make sure you are paid for the time and effort you have spent on their care.