Help your educated staff to apply what they learn in school to the real-life practice setting.
On the minds of every nervous new hire, nursing or med tech school graduate is, “how will I do in the real world?” Often times when hiring staff we see the license included with their names and assume that what a tech or a nurse learns in school prepares them to come and work as a nurse in a medical practice. But most of the time, it just gives them the knowledge and skill base to pass their boards or final exam (depending on licensure level).
It is imperative to offer a few different things to ensure your staff is operating at the highest level possible, regardless of if they are licensed or not. It is imperative because ensuring they are trained well decreases liability issues and increases their value to your clinic.
Occasionally an office is gifted with a fabulous staff that stays for years and years, but the reality of most offices is that your staff will come and go. Therefore, having protocols in place helps to ensure that new staff coming in aren’t left unable to pick up where the previous employee(s) left off. Give your staff their best chance to succeed and give them the proper training and protocols for what you expect of them. It helps to ensure you are getting the best staff for your money and helps to protect you against liability issues that arise. If you don’t have anything in place, make the goal of starting now, and being prepared with protocol training for each employee’s annual review.
What do your current training and re-training programs consist of?