• Industry News
  • Access and Reimbursement
  • Law & Malpractice
  • Coding & Documentation
  • Practice Management
  • Finance
  • Technology
  • Patient Engagement & Communications
  • Billing & Collections
  • Staffing & Salary

How Often to Bill Patients?

Article

We are currently sending out statements monthly on a staggered schedule. If there is no payment after the third billing, we usually send it to collections. Should we bill more often? My concern is that if we send out statements every two weeks, for example, it will seem kind of harassing. And turning someone over to collections after just six weeks seems kind of harsh.

Question: We are currently sending out statements monthly on a staggered schedule. If there is no payment after the third billing, we usually send it to collections. Should we bill more often? My concern is that if we send out statements every two weeks, for example, it will seem kind of harassing. And turning someone over to collections after just six weeks seems kind of harsh.

Answer: The way you are doing it now is typical. I encourage you to cut it to two statements, though, one right after the date of service, and one on the staggered schedule.

It is your money, after all. And the quicker you collect, the easier it tends to be. I’d go for it, but track the results.

You may get kick-back from a few patients (to whom you can offer payment plans), but if you have data showing that collections are up, then it’ll be easier to weigh that subjective response relative to objective measures.

If collections fail to increase or accelerate, you can always switch back.

Related Videos
Physicians Practice | © MJH LifeSciences
The importance of vaccination
The fear of inflation and recession
Protecting your practice
Protecting your home, business while on vacation
Protecting your assets during the 100 deadly days
Payment issues on the horizon
The future of Medicare payments
MGMA comments on automation of prior authorizations
The burden of prior authorizations
Related Content
© 2024 MJH Life Sciences

All rights reserved.