Your weekly dose of wisdom from the Physicians Practice experts.
With all the useful information available on Physicians Practice, it is easy to become overwhelmed.
With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In the April 2021 slideshow on how to make a good first impression at your medical practice, Lucien W. Roberts, III, MHA, FACMPE writes the following:
There's a lot to be said for first impressions. Scientists say they are made within the first three seconds of meeting someone.
A patient's initial contact with your practice often is by phone. Anyone who answers your phones or makes your appointments must be friendly, professional, and organized.
Patients also take their cues from the "vibe" of your waiting room. If your waiting room conveys friendliness, professionalism, organization, and neatness, it will be a positive moment of truth.