When to start discussing payments with patients

Patients are leaving practices without a word. Dan D’Orazio of Sage Growth Partners explains how better access and communication rebuild trust.

Neil Baum, MD, borrows a technique from acting teacher Uta Hagen: nine questions to ask yourself before you open the exam room door.

Six national physician organizations warned that claims of AI superiority undermine patient trust, putting new attention on how practices set rules for AI use by clinicians and staff.

MGMA's Andy Swanson on longer primary care waits, APP hiring, staff raises that fall short and the one number to benchmark in 2027.

MGMA is pushing back on any delay as insurers describe a three-step build.

Three big payers are moving to shared credentialing through CertifyOS. What it could fix for practices and what it leaves on your desk.

Don't 'throw everything at it' before examining reasons why patients don't arrive for treatments.

Health care attorney Tatiana Melnik, J.D., says practices adopting artificial intelligence tools should reread their vendor contracts, train staff every week and plan for patients who decline an AI scribe.