|Videos|November 18, 2020

Why the process of collection outreach matters

Well-documented processes, as well as a properly trained staff are critical for success

Jacob Corlyon, Co-Founder and CEO of Capital Collection Management stresses that the well-documented processes, as well as a properly trained staff are critical for successful collection outreach strategies. Likewise, empathetic and compassionate communication skills will ensure finding the best solution to patient financial situations.

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