Why the process of collection outreach matters

November 18, 2020
Jacob Corlyon

Co-Founder and CEO of Capital Collection Management

,
Drew Boxler
Drew Boxler

Editor of Physicain's Practice

,
Logan Lutton
Logan Lutton

Associate Editor, Medical Economics and Physician's Practice

Well-documented processes, as well as a properly trained staff are critical for success

Jacob Corlyon, Co-Founder and CEO of Capital Collection Management stresses that the well-documented processes, as well as a properly trained staff are critical for successful collection outreach strategies. Likewise, empathetic and compassionate communication skills will ensure finding the best solution to patient financial situations.