Patient Engagement & Communications

Melissa Mullamphy is a psychologist, health care expert, advocate, and critically acclaimed author. After earning a degree in counseling psychology, she worked in a psychiatric emergency room and headed up various non-profit events and organizations before turning to the corporate world and working as Domestic Operations Manager for one of Warren Buffet’s companies, General Re for nearly two decades. Putting it all on hold to help her mother during her cancer diagnosis and treatment, she saw first-hand the failures of a broken medical system—a system full of good people working in a critically deficient framework—and has since turned her advocacy to authorship, penning hundreds of critically-lauded articles and posts arguing for ways to improve health care systems and patient care.

Articles

One woman's story illustrates the importance of patient care, even when you're burned out.

Burnout's impact on patient care

Jennifer S. Tirnauer, M.D., is a Senior Deputy Editor for Hematology and Genetics for UpToDate at Wolters Kluwer, Health. She is board-certified in hematology and previously ran a research lab in cell biology and molecular medicine.

A key aspect of medical education is understanding the perspective of the patient being treated.

The case for integrating patient perspectives into continuing medical education

Jeffrey Bendix is the senior editor of Medical Economics.

Digitizing patient health data was supposed to make it usable for public and population health research. So far, that hasn’t happened.

The broken promise of digitizing patient data

Kelly Athman, MS, CGC, is Senior Director of Medical Affairs at InformedDNA

As providers face more conditions and treatments with an underlying genomic component it’s difficult to stay abreast of all the rapid advances.

Engage genomics specialists to enrich patient care

 is the Chief Medical Officer at Qualtrics and a Staff Neurologist and former Chief Experience Officer at the Cleveland Clinic. A 

 and healthcare industry pioneer, Dr. Boissy advocates for empathy operationalized to design systems that deliver human centered care. An internationally renowned speaker and author, she has also been featured in the Washington Post, the Atlantic, and many more. She publishes extensively on the future of experience design, communication skills, workplace violence, and metrics that matter in humane experiences of health.

Getting closer to a people always strategy: Unlocking empathy at scale

 Director of the Enterprise Healthcare Market for 

, is focused on helping healthcare enterprises harness the value of data to drive healthcare consumerism by leveraging the brightest minds, best practices and proven leading edge solutions.

Personalization is an expected standard for today’s patients.

Adopt a true patient-centric approach with a single point of operational control

, a leading pediatric EHR, RCM, and practice management platform. She is spearheading a partnership with the Institute for Pediatric Innovation, the nonprofit Gamechanger, and Intermountain to pilot gamification programs that move the needle on pediatric chronic care management.

For the more than 21 million children living with chronic conditions, adherence to these types of treatment plans and medication regimens is an indelible daily part of their young lives.

The case for gamifying pediatric chronic condition management

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Patient Care