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10 Ways to deal with patients in crisis


Being empathetic and respectful are keys to defusing potentially dangerous situations with patients.

When faced with angry, hostile or noncompliant behavior, the key to avoiding physical confrontation is often within our own response to that behavior. Many of these things are hardwired into our brains, but by being conscious of it, we can help manage it. These 10 tips can help any employee safely de-escalate a situation.

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