Patient Care

When the office is busy, e-mailing or texting patients to leave feedback is effective. Avoid the pitfalls of unethical feedback solicitation and provide patients allowed incentives to leave their thoughts.

Tools that can help with point-of-care clinical decisions.

Despite the PREP Act’s broad immunity coverage, plaintiffs’ attorneys have already been filing complaints in many jurisdictions.

The concept of Balance Billing and how it relates to surprise billing.

Physicians Practice® spoke with Scott LaRoque, CEO of MPOWERHealth, about why some physicians may be hesitant to adopt value-based care models and how they can overcome these hesitations.

One physician's experience with reimbursement for the telemedicine services her health system uses.

One physician recounts her experiences transitioning telehealth services.

Dr. Janis Coffin, DO, discusses how telehealth has increased the opportunity to manage patients with chronic conditions and how practices can financially benefit from these setups.

Insights from MGMA’s Medical Practice Excellence Pathways Conference.

How do we guide the next generation of clinicians to prioritize value over volume?

Physicians Practice® spoke with Chuck Lee, MD, about the complications of low patient health literacy levels and how physicians can improve these levels through communications, partnerships, and outreach.

Making patients feel secure and cared for is what we strive for every day.

How reputation management has been key to attracting more customers for one virtual care program.

How one practice managed the transition to virtual care before the pandemic.

Some of the ways the industry is addressing these issues in medical school and beyond.

Every medical practice will have patients with unpaid balances, but those that have smart collection strategies in place will be better off.

Patients can hold biases toward physicians in the same way that physicians can be biased in their care delivery.

Our experience shows how key features of value-based care can position practices to be more resilient, adaptable, and future-oriented.

The difference between a ‘conscious bias’ and an ‘unconscious bias’ and how they are measured.

What bias means for physician’s everyday work experiences.

Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.

With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving practice.

What practices should be planning for to make the best RCM strategy this year, from David Cohen, chief product and technology officer of Greenway Health.

Some providers are taking steps to serve those that have historically been neglected.

How reinforcing care coordination can create value and improve patient outcomes.