5 Mistakes to avoid when texting patients


Don’t run afoul of HIPAA when texting with patients.

Some of the highest-quality healthcare strategies nowadays include remote components and patients are increasingly wanting to communicate with their providers via text messages. Texting is a great way to keep up with matters such as payments, appointment scheduling, patient conversations, and earning valuable feedback for your practice.

Texting needs to be part of your patient communications, and you need to ensure that your healthcare organization meets the standards of the Health Insurance Portability and Accountability Act (HIPAA). While texting can make things a lot easier (and more profitable), it can also be easy to unknowingly violate HIPAA regulations.

So how do you stay compliant while texting with patients? Be sure to not make these five common mistakes.