Training to boost efficiency, cut turnover

Hey there folks, my name is Keith Reynolds, I’m the editor of Physicians Practice and this is the P2 Management Minute. Here are two training moves to boost efficiency and cut turnover.

1) Write an onboarding playbook before day one

Give every new hire a consistent starting line. Include policies, workflows, and first-month performance goals; a glossary of acronyms (HIPAA, HCC, MACRA); a facility map; and phone-etiquette scripts. Use checklists so supervisors can initial each verified skill—great for tracking progress and satisfying compliance audits.

2) Pair each newcomer with a seasoned mentor

Shadowing accelerates learning and creates a safe zone for questions. Mentors model the soft skills that matter—de-escalating frustrated callers, juggling portal messages, coordinating handoffs—and build belonging, a proven buffer against first-year turnover.

Playbook plus mentorship: faster ramp-ups, fewer exits. For more bite-size practice tips and tricks make sure you visit PhysiciansPractice.com.

Thanks for watching I’ll see you tomorrow on the P2 Management Minute!

About the P2 Management Minute

The P2 Management Minute is a fast-paced video micro-series from Physicians Practice that distills proven management strategies into bite-size, one-minute episodes for busy medical practice administrators and lead physicians. Each installment spotlights high-impact tactics—drawn from real-world best practices and expert insights—that administrators can apply the same day to boost efficiency, strengthen patient satisfaction, or elevate staff engagement. No theory, no fluff; just concise, actionable guidance that respects tight schedules and delivers measurable results between appointments.

Record your own!

Interested in stepping in front of the camera to share a quick tip of your own, or have a suggestion for a topic we should spotlight in an upcoming P² Management Minute? We’d love to hear from you. Whether it’s a proven strategy for streamlining workflows, a clever morale-booster, or a hard-won lesson on patient engagement, your insight could help peers across the country elevate their practices in just 60 seconds. Drop Keith a note at kreynolds@mjhlifesciences.com with your idea—or, better yet, a brief outline or smartphone video sample—and we’ll walk you through the simple submission process. Let’s collaborate to make every minute count for the medical community.

Keith A. Reynolds is the editor of Physicians Practice and wants to know what practice issues are keeping you up at night. You can let him know at kreynolds@mjhlifesciences.com.