Lucien W. Roberts, III, MHA, FACMPE

Credentialing a new provider is a tedious and slow process in which every false step or delay can cost you money. These seven tips can expedite the process.

A payer contract is more than a mere fee schedule. There are several other factors to consider when deciding to keep or terminate a payer contract.

Rather than relying on the confusing reports provided by practice management systems and EHRs, use pivot tables to analyze data with ease and produce meaningful reports. 

Here are five reasons why CMS’s proposed Physician Fee Schedule for Evaluation and Management guidelines might improve patient care.

Untap hidden revenue and stop leaving money on the table by reviewing your Evaluation & Management coding.

"Leading by examples" means giving our team clear direction on what great care is. Here’s how to start.

It took a two-year, frustration-induced hiatus from pushing a portal to his patients, but this admin finally understands their use.

Use Excel Pivot Tables and Microsoft SQL Server to enhance the way your practice creates reports from its PM and EHR systems.

E&M coding guidelines are finally changing after 20 years, but don't celebrate yet. These changes may be worrisome to practices

Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.

Direct Messaging is a way for providers to securely exchange patient data. Here's a primer on how you can use the technology.

Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.

Finding the right practice manager or administrator is essential to the health of your medical practice.

Buying medical equipment for your practice that must be replaced every few years may not be the best way to go. Here's what you should know about leasing.

Discharging a patient from your practice can be a difficult decision. However, if done the right way, your practice will be better for it.

No-shows and same day cancellations have a big bottom-line impact. But don't worry, there are ways to let your patients know that your time is valuable.

Physicians must demonstrate confidence in their advanced practice providers' abilities and position as a trusted part of the care team.

Your patients want convenience and ease of access but does telemedicine provide the all-important continuity of care?

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

Patient satisfaction is doubly important now that it is a payment metric. Make sure you are doing everything possible to get the top scores you deserve.

If you believe your practice is too small to warrant the attention of Recovery Audit Contractors, think again. Here are ways to prepare for scrutiny.

Effective patient collections are becoming more critical to the financial health of your practice. Here are several strategies to help your practice get paid.

Done haphazardly or postponed until a month before a new physician starts, sloppy credentialing can spell cash-flow delays and more. Here's how to do it right.

Medical scribes can increase efficiency and the quality of chart documentation. Here's how to calculate your ROI if you choose to use scribes in your practice.

Keeping A/R within healthy limits will become more difficult as health reform rolls out. Here are nine steps your practice can take to collect all that it is due.

Primary-care physicians can and should position themselves to strategically align their practices with both specialists and health systems.

The art and practice of medicine has changed remarkably, yet the core tenet of medicine - caring for patients - remains what doctors do best.

While "quality" has been an important buzz-word for practices, it is not the same as "value." Here's how to tell the difference.

A key partner in the ICD-10 transition is your claims clearinghouse. Here are six key questions to ask now to be sure you are both ready.