All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.
All of us have heard unusual patient statements. In the slides that follow, we share a few of our favorite patient complaints - one-liners that offer little room for anything more than an apology. Fortunately, we also offer advice for preventing these zingers coming your way.To view the slides in PDF format, click here.