Eight Things You Don't Want to Hear in the Exam Room

July 15, 2015
Lucien W. Roberts, III, MHA, FACMPE
Lucien W. Roberts, III, MHA, FACMPE

Lucien W. Roberts, III, MHA, FACMPE, is Chief Administrator of Gastrointestinal Specialists, Inc., a 31-provider practice in Central Virginia. He has been a Physicians Practice contributor for the past decade. Lucien may be reached at lroberts@gastrova.com.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

All of us have heard unusual patient statements. In the slides that follow, we share a few of our favorite patient complaints - one-liners that offer little room for anything more than an apology. Fortunately, we also offer advice for preventing these zingers coming your way.To view the slides in PDF format, click here.