Patient Engagement & Communications

Ericka L. Adler, JD, LLM has practiced in the area of regulatory and transactional healthcare law for more than 20 years. She represents physicians and other healthcare providers across the country in their day-to-day legal needs, including contract negotiations, sale transactions, and complex joint ventures. She also works with providers on a wide variety of compliance issues such as Stark Law, Anti-Kickback Statute, and HIPAA. Ericka has been writing for Physicians Practice since 2011.

Articles

When patient discharges are necessary, here are some considerations on how to release patients with compassion and care.

Procedures for patient discharges

Slideshows

Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.

8 Ways to Deal with Difficult Patients 

All patients bleed red and will likely pay in green, but physicians have to make sure to watch out for themselves. 

Dealing with All Kinds of Problem Patients

Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients. 

10 Tips on Dealing with Problem Patients at Your Practice

Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take? 

The Why and How of Dismissing a Patient

Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more. 

When a Patient Gets On Your Nerves

While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.

The Problems with Direct-to-Consumer Pharma Advertising 

Discharging a patient from your practice can be a difficult decision. However, if done the right way, your practice will be better for it. 

Discharging Problem Patients the Right Way

What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.

Dealing with the Aggressive Patient

We accept patients whose parents refuse to vaccinate them into our practice, but it's not an easy road, and it's not an easy decision. 