Seven social skills they don’t teach in medical school
February 5, 2020
These “soft skills” can be the hardest to master.
Sue Jacques
How patient rapport managers save you time and money
August 14, 2019
Patient rapport managers strengthen relationships between physicians and patients
How to add more care to your treatment
May 22, 2019
Patient care is the top priority for physicians. But in order to provide patients with the best treatment, physicians must take care of their personal, professional, and public priorities.
Is it time to reform your forms?
April 24, 2019
It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.
Is your communication style compromising your credibility?
February 13, 2019
Here are three simple adjustments that can help you ensure others understand what you're trying to convey.
How to make sure you’re worth the wait
January 9, 2019
Here are six things you can do to enhance the experience patients have when they arrive to see you.
Can't we all just get along?
December 5, 2018
Medical practitioners follow a standardized protocol to diagnose and treat patients. What if the same system could be applied to diagnose and treat problems within practices?
How to recover from a verbal blunder
August 29, 2018
Verbal missteps happen to everyone. While ignoring the situation may seem like the best solution at the time, it's not. Here’s how to overcome five common phonetic faux pas.
How to say goodbye
July 11, 2018
Parting ways with patients and staff is a difficult and emotional process. Here’s some gentle guidance.
Patients’ three biggest complaints about your practice
June 6, 2018
Patient grievances about their visits to medical practices can be sorted into three categories that require action by all employees.
