Patients

Much of great customer service medical practices comes down to whether you can help patients differentiate their wants from their needs.

Get unique insight into the personal and professional lives of physicians through the results of the 2014 Great American Physician Survey, Sponsored by Kareo.

With projections of a primary-care physician shortage, this infographic from MHA @ GW explores the causes, effect, and possible solutions.

Technology continues to be promoted as a way to increase efficiencies; but will doctors lose that important human contact and touch as it grows?

Patient surveys almost always sound like a good idea, but most of the time poorly thought-out objectives and questions make them a waste of time and money.

Here are some strategies my medical practice has developed to get those unpaid patient balances off our books.

Our 2014 Great American Physician Survey, Sponsored by Kareo, indicates 8 in 10 physicians are happy as doctors and have no regrets about their career path.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

Every patient encounter carries with it the possibility of error. And every error can cause problems for the patient. So what do we do as physicians?

Achieving improved cost, access, and quality of healthcare is an elusive goal for good reason. Like a balloon animal, squeezing one part always affects another.

Providing your patients with useful clinical summaries to meet meaningful-use requirements might be trickier than you expect.

One of the new menu objectives for the Stage 2 rules of meaningful use stresses care coordination through recording electronic progress notes.

In the three years since the first providers began attesting, meaningful use has already started benefiting patients.

There is a fine line between being an educated patient advocate, and being a know-it-all family member who is in the medical field.

Take the time to sit in your medical practice waiting room and exam rooms and look at them from a patient’s point of view. You will be glad you did.

The concept of population health is straightforward. Achieving it, not so much, because it requires numerous fundamental changes in our delivery system.

From apps to analyzing big data, the future of healthcare may be about predicting the future of a patient's well-being and having physicians intervene.

If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.

Patient-centered care is not just for primary-care practices. Here's what you need to know about the Patient-Centered Specialty Practice program.

The present outbreak of measles tells a sad story of the impact of market forces on American healthcare.

Veterans may soon be able to seek care from private providers for up to two years, if they face long wait times at VA facilities.

The reasons for this unethical and inefficient system are still being examined, but the consequences contain important lessons for every physician practice.

We asked physicians to finish this sentence: You know you are a doctor when ... Go ahead; see if you can keep from nodding in agreement.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

Pediatrics is unique in that physicians have to push patients out of the nest so they can fly on their own. Here's how one doctor does it.

Be proactive about building your medical practice with these five surprisingly simple tips to attract new patients.

As VA bureaucrats’ fraud, incompetence, and self-interest is exposed, it vividly illustrates why government should get out of healthcare.

Apple unveiled its Health app, compiling data from a user's health- and fitness-related apps in one place. Can it help patients take ownership of their health?

Someone tell me when a physician's relationship with a patient starts and how far does the physician's responsibility go until the patient receives care.

It hasn’t dawned on Washington that hospitals and hospital systems will never commit financial suicide by reducing volume, and physicians will pay the price.