Patients

Some medical practices are cutting out insurance companies and providing services directly to employers, thereby reducing overhead and cost to patients.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

To survive in a competitive marketplace and to meet value-based initiatives, your practice should brush up on its customer service.

Providing patients with too many options may not help them at all. Without adequate resources to make well-informed decisions, they may just feel angry.

This full-scope family physician worries that compartmentalizing medicine hinders doctors from fully understanding their patients.

Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.

This doctor’s patient has all but lost her short-term memory. Unfortunately, the doctor seems to be the only one who sees it.

A recent study looked at the effect miscommunication had on malpractice claims. The results show the value in being clear and concise with patients.

Two physicians say that Medicare reimbursements not only hurt physicians, but also damage patient relations and care as well.

While there are concerns over physician shortages, the marketplace is adapting to provide options for physicians and patients.

After a lengthy transition, one multispecialty medical practice is reaping the benefits of NCQA recognition as a PCMH.

Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.

Practices that offer ancillary services to their patients must take marketing their customer services seriously, if they wish for success.

The Patient-Centered Specialty Practice program was designed in many ways to complement the success of the medical home program and expand its reach.

Physicians are experiencing frustration with federal quality care programs that tie patient satisfaction to physician compensation.

Spending time and energy cajoling a payer to approve a medication or procedure can be time-consuming and interrupt your practice day.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Getting patients in the door is critical to your practice's success. Are you doing everything you can to make this happen?

Your patients probably don't care about ICD-10, but there may be situations in which you might want or need to tell them.

Here are six steps to protect yourself and your practice from malpractice suits stemming from a patient's prescription addiction.

Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.

Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations

Using mobile technology to manage patient care is great … if the patient uses it correctly.

Having a data breach response plan on paper isn't enough. Practice staff expected to implement it must understand and be equipped to execute their tasks.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.