Patient Relations

Here are some strategies practices should take to better communicate medical costs to patients.

This final part of a two-part series focuses on providing proactive care and measuring the results of complex patients.

Nobody is better prepared to manage complex patients than their primary-care provider. Here's why.

Online reviews are no longer a forum for patients to judge you, payers are increasingly making them a priority.

Do you have patients with no access to transportation? Here's the potential answer to your problem.

Our editorial advisory board shares their answers to an eternal question in medicine.

From creating new services to making better use of tech, if you’re among the planners hoping to make 2018 your practice’s best year ever, here are seven strategies that can help.

Taking a serious look at your worth and value might have your head spinning, but it’s worth it.

While there are a lot of definitions around "quality," we have a long way to go in understanding what constitutes patient satisfaction in medicine.

The design of a healthcare facility goes a long way towards a patient's level of comfort and perception of the quality of treatment.

It's OK to ask your patients for a positive review online - it will help build your reputation with new patients.

WiFi is an attractive feature for guests in the waiting room. Just ask this patient who squatted on his practice WiFi network for months.

Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.

Online reviews are important to attracting new patients and building your practice. Here's how to become a 5-star physician.

When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.

Physicians implement checklists when they are providing clinical care for patients - but what about emotional support?

A patient reviews page is one of the most influential pages on your website. The question is: how do you get dazzling testimonials and use them to your advantage?

Improving your billing processes can not only improve your revenue, but will make patients happier.

Here are nine things you can be doing to ensure that your practice is putting its patients first.

Bringing patients and families with members of your practice in an advisory council can take some work. Here are some lessons from someone who has tried.

Payers have made it so doctors cannot go with their instincts when caring for a patient and that's a shame.

Readers' favorite practice management "Pearls" articles from the past year to help improve their practices.

These will help physicians empower patients to get involved in the diagnostic process from the moment they first meet.

Patients are increasingly interested in personalized healthcare service. Here are a few ways to provide that for them.

Training your staff to prioritize patient service is a great way to protect your online reputation.