April 23rd 2024
Why a report to the NPDB can be bad news for physicians.
March 14th 2024
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
January 19th 2024
A practical approach when a patient requests a second opinion.
December 22nd 2023
December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
Healthcare mega-mergers end up harming patients
When big business runs medicine, physicians become more disconnected from their care and the physicians overseeing their well-being.
Help patients better understand your practice’s financial policies
Addressing a patient’s ability and willingness to pay for services upfront can go far towards a practice’s financial health.
8 Signs a Physician is Burned Out
Physician burnout and disengagement is an epidemic in health care and threatens the way physicians treat patients.
Helping Men Realize the Power of Preventative Medicine
Certified physician assistants can help change the culture around men and their access to medical treatment.
The Balancing Act of Suggesting Pills and Lifestyle Changes
The most effective treatments are almost always a combination of chemistry and lifestyle which does not reflect a deficiency of either.
Communication Will Enhance the Doctor-Patient Relationship
Likeability, avoiding jargon, and showing empathy are three strategies that can improve patient relations.
Direct-to-Consumer Advertising of Medications is Wrong
This doctor says that direct-to-consumer advertising of medications leads patients to get the wrong idea about their treatment plans.
Two Types of Demanding Patients
Patients who want things to be done right then and there are typically broken up into two groups. Here's a breakdown of both.
5 Ways to Encourage Patients to Come Back to Your Practice
Practices are facing stiff competition in health care these days, here are five ways to ensure your patients keep coming back.
Improving the Customer Experience at Your Practice
Here are some keys to consider in taking the long-term, more beneficial approach to addressing the customer experience you provide.
Certified PAs Help Improve Patient Satisfaction
PAs are educated in communication techniques and may have more time to educate patients and their families, improving patient satisfaction.
mHealth and Adolescents: Deciding Privacy vs. Patient Needs
Technology is blurring healthcare's privacy lines. There's no better example of this than a tech-savvy adolescent reaching out to a physician for medical help.
Trump Admin Shares Vision for Patient-Centered Health System
Jared Kushner and Seema Verma spoke at HIMSS18 about the administration's vision for interoperability and better patient data access.
A Wide Variety of Challenging Patients
Each day, this doctor has to give care to a wide variety of challenging patients. As a practice owner, these patients represent his livelihood.
How to Combat Negative Reviews
In a culture where a single online negative review can sway patients from your practice, it's important to have a plan for dealing with negative comments.
Patient Communication Blunders
A physician looks back on some recent patient communication mishaps, sparking an internal debate on how they make her feel about her profession.
5 Common Web Design Mistakes Most Medical Practices Make
You have a few seconds to attract a new patient, it is essential your website delivers a positive experience. Avoid these medical website design mistakes.
Three Strategies to Communicate Costs to Patients
Here are some strategies practices should take to better communicate medical costs to patients.
Provide Proactive Care with Complex Patients
This final part of a two-part series focuses on providing proactive care and measuring the results of complex patients.
Does the Management of Complex Patients have to be Complex?
Nobody is better prepared to manage complex patients than their primary-care provider. Here's why.
Online Reviews: Payers Are Paying Attention Too
Online reviews are no longer a forum for patients to judge you, payers are increasingly making them a priority.
The Answer to Your Patient's Transportation Problem
Do you have patients with no access to transportation? Here's the potential answer to your problem.
The Most Important Factor in a Doctor-Patient Relationship is…
Our editorial advisory board shares their answers to an eternal question in medicine.
7 Strategies to Make 2018 Your Best Year
From creating new services to making better use of tech, if you’re among the planners hoping to make 2018 your practice’s best year ever, here are seven strategies that can help.
Here's Your New Patient Cancellation Policy
Taking a serious look at your worth and value might have your head spinning, but it’s worth it.
Gaining a Better Understanding of Patient Satisfaction
While there are a lot of definitions around "quality," we have a long way to go in understanding what constitutes patient satisfaction in medicine.
Designing a Better Patient Experience
The design of a healthcare facility goes a long way towards a patient's level of comfort and perception of the quality of treatment.
Calling for More Positive Patient Reviews
It's OK to ask your patients for a positive review online - it will help build your reputation with new patients.
WiFi and the Medical Practice
WiFi is an attractive feature for guests in the waiting room. Just ask this patient who squatted on his practice WiFi network for months.
8 Ways to Deal with Difficult Patients
Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.