April 23rd 2024
Why a report to the NPDB can be bad news for physicians.
March 14th 2024
This is the first product the author has seen that combines both quantitative and qualitative feedback from patients.
January 19th 2024
A practical approach when a patient requests a second opinion.
December 22nd 2023
December 1st 2023
The adage, “you don’t get a second chance to make a first impression” rings true in healthcare, too.
The Two-sided Coin of High Deductible Health Plans
How high-deductibles and copays are straining, but also strengthening, the trust between doctors and patients.
HHS Secretary Nominee Feels the Heat in Hearing
Potential HHS Secretary, Rep. Tom Price was targeted by Senate Democrats who questioned his ethics and his philosophy on health insurance for all.
Practices Can Always Improve Upon Patient Relations
Providing excellent customer service isn't rocket science and yet, as this editor has seen, it seems to not be a priority for many organizations.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
The Why and How of Dismissing a Patient
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Eliminate Unnecessary Steps in the Patient Path
Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Enhancing the Patient Experience with Exceptional Customer Service
Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.
Effectively Managing Difficult Conversations with Patients
It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.
Finding Empathy for Patients on a Difficult Day
When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.
6 Insights into Physicians Who Tweet
You don't have to be a TV doctor to effectively reach a potential audience on Twitter, says new research on doctors using the social media platform.
Redefining the Doctor-Patient Relationship
The days of the doctor knows everything are over. Physicians must work hand in hand with patients to improve outcomes.
Marketing is a Must for Small Practices
The days of relying solely on word of mouth and referrals to grow your business are over. You must put yourself out there.
Study: Patients Healthier with Female Physicians
A new study from Harvard researchers is sure to cause some controversy as it deduces female physicians have an edge over their male counterparts.
Shades of Gray in Prescribing Medications
This doctor prescribes treatments and medications only when the benefit outweighs the harm - sometimes it's not that clear cut.
Managing Patient Online Reviews Can Make a Difference
Online reviews of your practice from patients can hold a lot of weight. Practices must have a strategy to deal with negative and positive feedback.
Don't Forget to Let Patients Know You Care
Patients really want to be cared for. And it's important to realize that treating them is different than caring for them.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.
The Upside to Charting in the EHR in the Exam Room
Not sure whether you should document in the EHR with the patient in the room? Real-time medication reconciliation and accurate patient records are benefits.
To Know a Patient and be Known as a Doctor
She says being able to get to know her patients on a personal level is the best part of being a doctor and makes all the headaches of the job worth it.
Using Online Reviews to Change Physician Behavior
As millennials take over as the most populous age group, online reviews and physician ratings are going to have a pertinent impact on healthcare.
The Problem with the Hospitalist System
In response to a recent article in The New England Journal of Medicine, one doctor weighs in on the problem he sees with the hospitalist system.
Florida's Ruling on Suicide Puts Physicians at Risk
A recent ruling on patient suicides by the Florida Supreme Court puts physicians at added risk for something they have little control over.
Getting Cardiovascular Patients to Change their Lifestyle
Patients with cardiovascular disease need simple steps to successfully change lifestyle habits. Certified PAs are equipped with the tools to help.
To Attract New Patients, Think Like a Patient
When it comes to marketing yourself online, think like a patient - especially when communicating, posting content, and designing your website.
5 Tips to Get Paid from Late Paying Patients
Some patients are going to give you trouble when it comes to paying on time. Here are some tips to get what you've earned.
How to Offer Patients an Enhanced Consumer Experience
In today’s consumer-based healthcare market, patients expect personalized, retail-like service along with high quality clinical care.
Patient Acceptance of Medical Risk
I won't talk a patient into treatment, yet, I do have a superior level of expertise. My goal is that patients understand risk, benefit, and alternatives.
Is Your Patient Telling the Truth?
A former FBI agent talks about the sure tell signs that a patient may be lying to you.
Quality-Based Reimbursement Unfair to Physicians
Noncompliant patients could hurt physician quality scores under MACRA and reduce their compensation. How will that affect the doctor-patient relationship?