January 14th 2025
Providing great customer service at your medical practice boosts revenue and patient satisfaction.
January 2nd 2025
Got a patient who's abusing your staff, ignoring your advice, failing to pay his bill? When you realize it just isn't going to work, it's usually best to let the patient go. Here's how to do it correctly.
December 5th 2024
Gratitude, if it is genuine, can organically lead to greater reimbursement.
October 16th 2024
AI is poised to revolutionize the patient’s and the clinician’s journey, from initial symptom assessment to long-term care management.
October 7th 2024
Your weekly dose of wisdom from the Physicians Practice experts.
The 4 P’s of Healthcare Social Media Governance
Social media is a must for practices to engage patients in today's day and age. So a governance program is essential.
Stories Have Healing Power, For Both Patients and Doctors
Research has shown that patient stories can heal. In this regard, Open Notes is a movement that can improve the doctor-patient relationship.
Making Better Connections via Mobile-enabled Care Management
One of Nebraska’s largest health plans put down the telephone and picked up mobile-enabled tech to show true gains in its care management efforts.
Dispelling Major Myths about Patient Engagement
The Cleveland Clinic’s Adrienne Boissy described how those in healthcare can overcome misconceptions about digital engagement at this year’s HIMSS17 conference.
Balancing Patient Privacy with Patient Engagement
With a goal in making electronic patient engagement efforts as informative and user-friendly as possible, health care practitioners are challenged with maintaining the security and privacy of patients.
Personalized Medicine: Patients Want This Kind of Care
This doctor is learning that genetics, nutrition analysis, microbiome surveys, and other personalized care services is what patients want.
The Power of Data Entry Drain on Physician Job Satisfaction
In our recurring blog "Inbox," we get reader feedback on whether or not physicians can still love practicing medicine in the age of "data entry."
Convenience is Vital to Beating the Minute Clinics
Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.
The Evolving Patient-Doctor Relationship is as Vital as Ever
A lot stands in the way of a strong patient-doctor relationship these days, specifically the cost of care. But physicians must remain committed.
Pros and Cons of Giving Patients EHR Access
While there are challenges associated with providing patients with EHR access, the benefits make it worth it, according to two experts.
What are the Rules of HIPAA During an Emergency?
A recent scenario brought up questions of HIPAA compliance during an emergency, such as patient exhibiting erratic behavior.
When Patients Overreact to Health Policy Changes
What will happen with U.S. healthcare policy? No one knows, but one patient is worrying a little too much about the change from Obamacare to Trumpcare.
The Two-sided Coin of High Deductible Health Plans
How high-deductibles and copays are straining, but also strengthening, the trust between doctors and patients.
HHS Secretary Nominee Feels the Heat in Hearing
Potential HHS Secretary, Rep. Tom Price was targeted by Senate Democrats who questioned his ethics and his philosophy on health insurance for all.
Practices Can Always Improve Upon Patient Relations
Providing excellent customer service isn't rocket science and yet, as this editor has seen, it seems to not be a priority for many organizations.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
The Why and How of Dismissing a Patient
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Eliminate Unnecessary Steps in the Patient Path
Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Enhancing the Patient Experience with Exceptional Customer Service
Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.
Effectively Managing Difficult Conversations with Patients
It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.
Finding Empathy for Patients on a Difficult Day
When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.
6 Insights into Physicians Who Tweet
You don't have to be a TV doctor to effectively reach a potential audience on Twitter, says new research on doctors using the social media platform.
Redefining the Doctor-Patient Relationship
The days of the doctor knows everything are over. Physicians must work hand in hand with patients to improve outcomes.
Marketing is a Must for Small Practices
The days of relying solely on word of mouth and referrals to grow your business are over. You must put yourself out there.
Study: Patients Healthier with Female Physicians
A new study from Harvard researchers is sure to cause some controversy as it deduces female physicians have an edge over their male counterparts.
Shades of Gray in Prescribing Medications
This doctor prescribes treatments and medications only when the benefit outweighs the harm - sometimes it's not that clear cut.
Managing Patient Online Reviews Can Make a Difference
Online reviews of your practice from patients can hold a lot of weight. Practices must have a strategy to deal with negative and positive feedback.
Don't Forget to Let Patients Know You Care
Patients really want to be cared for. And it's important to realize that treating them is different than caring for them.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.