Patient Relations

While there are a lot of definitions around "quality," we have a long way to go in understanding what constitutes patient satisfaction in medicine.

The design of a healthcare facility goes a long way towards a patient's level of comfort and perception of the quality of treatment.

It's OK to ask your patients for a positive review online - it will help build your reputation with new patients.

WiFi is an attractive feature for guests in the waiting room. Just ask this patient who squatted on his practice WiFi network for months.

Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.

Online reviews are important to attracting new patients and building your practice. Here's how to become a 5-star physician.

When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.

Physicians implement checklists when they are providing clinical care for patients - but what about emotional support?

A patient reviews page is one of the most influential pages on your website. The question is: how do you get dazzling testimonials and use them to your advantage?

Improving your billing processes can not only improve your revenue, but will make patients happier.

Here are nine things you can be doing to ensure that your practice is putting its patients first.

Bringing patients and families with members of your practice in an advisory council can take some work. Here are some lessons from someone who has tried.

Payers have made it so doctors cannot go with their instincts when caring for a patient and that's a shame.

Readers' favorite practice management "Pearls" articles from the past year to help improve their practices.

These will help physicians empower patients to get involved in the diagnostic process from the moment they first meet.

Patients are increasingly interested in personalized healthcare service. Here are a few ways to provide that for them.

Training your staff to prioritize patient service is a great way to protect your online reputation.

Asset protection for physicians takes many forms. Recent events involving sexual harassment are a risk every doctor must protect against.

Pharma exec Alex Azar could be next in line to take over as Secretary of the Department of Health and Human Services.

This physician listens and respects her patients self-diagnosis while using her medical background to decide treatment methods.

A physician dispels common misconceptions about the profession.

Patients want in-demand service. Here are a few ways to provide that to them at your practice.

If you're not using text messaging to communicate with your patients, you may be ignoring the best way to reach them.

Physicians need to be careful when it comes to prescribing opioids for many reasons including putting their medical license at risk.

Here are a few examples of what medical professionals, administrators and consultants across the United States are doing to improve health literacy.