Patient Relations

Dr. James Legan talks about why he loves practicing in the State of Montana and his hometown of Great Falls.

Halloween and the 2016 Presidential Election pose a bigger threat to physicians' wealth than most medical practice owners think.

The presidential candidates have diametrically opposed positions on healthcare and Congress may be the culprit for out-of-control drug costs.

Sometimes physicians are forced to terminate a relationship between themselves and a patient. Here are six ways to do that.

A new survey finds that disillusioned doctors are struggling to adapt to changing delivery and payment models. Hybrid concierge provides a way out.

In response to dramatically higher copays and deductibles, patients and their physicians are using technology to find the best prices for healthcare.

This doctor has a problem with the sometimes cold efficiency of the patient-doctor experience in today's healthcare system.

A bad review from a patient can be difficult for a provider to resolve; here are four bits of wisdom to heed if it happens to you.

Certified PAs can help primary-care physicians grow their practices by expanding urgent care services to capture sick visits and emergent procedures.

Scheduling well-child exams in our practice has become a study in complexity, as we try to accommodate both payers and parents.

Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.

Patients look to their physicians to lead by example. If your harried day leaves something to desire, here are five remedies.

In doing research for an upcoming conference, this doctor discovered three interesting trends on the use of social media by patients and providers alike.

Don't let a situation with an angry patient get out of hand. Here are steps to deescalate aggression in the exam room.

More and more, patient wait times are going to be vital to improving satisfaction and bottom-line revenue. Here are five ways to shrink wait times.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

"The Waiting Room Rule" is one way to determine whether or not you are getting too close with a patient and showing favoritism.

The relationship between physicians and their patients is at the core of medical practice. However, outside forces are changing the physician-patient dynamic.

The ins and outs of when you can legally disclose patient information and when you can't aren't always obvious. Here's a little guidance.

A certified PA's own experience as a patient offers reminders and insights on how to better serve patients.

Patients are using misinformation on the web to call in orders for medication, in a growing problem known as "fast food medicine."

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

A new survey reveals that the public's education on NSAIDs leaves a lot to be desired. The onus, one doctor says, falls on healthcare providers to do so.

With the increased emphasis on patient satisfaction and quality of care it is helpful to ask yourself if your practice is a patient-focused organization.

With the cost of healthcare rising, is it really wise for hospitals to spend money on services that you'd find at the Ritz Carlton?

Making the jump to direct primary care isn't going to generate changes overnight, but this doctor says it was worth it.

As patients adopt a consumer mindset in purchasing healthcare services, healthcare organizations need to implement a consumerism strategy.

PAs can develop screening protocols, share basic nutrition and exercise information, and provide a list of community resources for overweight patients.

While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.

If your practice gets a nasty review, here are some legal and practical considerations to note.