Patient Relations

Online reviews of your practice from patients can hold a lot of weight. Practices must have a strategy to deal with negative and positive feedback.

Patients really want to be cared for. And it's important to realize that treating them is different than caring for them.

In the second of a two-part podcast,. William Maples, MD, explains that improving the patient experience can't happen through hospitality-industry amenities.

Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.

Not sure whether you should document in the EHR with the patient in the room? Real-time medication reconciliation and accurate patient records are benefits.

She says being able to get to know her patients on a personal level is the best part of being a doctor and makes all the headaches of the job worth it.

As millennials take over as the most populous age group, online reviews and physician ratings are going to have a pertinent impact on healthcare.

In part one of a two-part podcast, patient experience consultant William Maples talks to us about the problem with the HCHAPS and CG-CAHPS surveys.

In response to a recent article in The New England Journal of Medicine, one doctor weighs in on the problem he sees with the hospitalist system.

A recent ruling on patient suicides by the Florida Supreme Court puts physicians at added risk for something they have little control over.

Patients with cardiovascular disease need simple steps to successfully change lifestyle habits. Certified PAs are equipped with the tools to help.

When it comes to marketing yourself online, think like a patient - especially when communicating, posting content, and designing your website.

Some patients are going to give you trouble when it comes to paying on time. Here are some tips to get what you've earned.

In today’s consumer-based healthcare market, patients expect personalized, retail-like service along with high quality clinical care.

I won't talk a patient into treatment, yet, I do have a superior level of expertise. My goal is that patients understand risk, benefit, and alternatives.

A former FBI agent talks about the sure tell signs that a patient may be lying to you.

Noncompliant patients could hurt physician quality scores under MACRA and reduce their compensation. How will that affect the doctor-patient relationship?

Once considered elitist, direct primary care practices are gaining ground with physicians and patients alike.

This primary-care physician has successfully used social media to spread the good word about his cash-only practice.

What does a primary-care physician actually do? Dr. Linda Girgis breaks it down what she and other PCPs do and what they don't do.

We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.

As acceptance of transgender members of society grows, so too do inquiries from physicians on how to respectfully treat transgender patients.

Certified PAs are stepping in to provide much needed mental health services in communities hard hit by psychiatrist shortages.

Here are six ways practices can better drive patient engagement and increase satisfaction.

Dr. James Legan talks about why he loves practicing in the State of Montana and his hometown of Great Falls.