Patient Relations

Increase patient satisfaction and lift patient collections through transparent patient responsibility

Cognitive screenings are part of Medicare’s Annual Wellness Visit. But what’s the best way for physicians to empower patients on the subject of brain health?

When it comes to cognitive decline, primary care physicians are the front lines of detection and patient education.

Physician Melissa Young shares two patient encounters that remind her of her primary role: to care for and comfort others.

What diseases are your patients most concerned about? To determine each state’s most googled disease, TermLife2Go.com cross-referenced the top diseases with national Google Trends data.

Physicians can use the following tips to facilitate frank, honest, and productive conversations about sexually transmitted infections with patients.

Healthcare providers and staff should ensure they create a non-judgmental, welcoming and inclusive environment for their patients.

A look at the interconnectedness of reputation management, patient engagement and value-based care.

Hospitals across the country are purchasing private practices even though patients prefer AND receive better care from independent physicians.

Patients have a growing number of options for care, so providing a personalized end-to-end experience is no longer optional.

During a recent trip turned nightmare, a doctor finds parallels between her frustrating ordeal and the patient experience. 

The way you apologize may have different implications, depending on how providers say it.

Patient care is the top priority for physicians. But in order to provide patients with the best treatment, physicians must take care of their personal, professional, and public priorities.

Given the evolving consumer preferences, bridging the physical and digital world to drive a unified experience is crucial to patient retention and satisfaction. Here’s how you can achieve it.

Health coaching might be the middleman the American healthcare system needs to make reform a reality.

One independent practice has improved patient outcomes, employee efficiency, and practice revenue by implementing a chronic care management program.

Physicians can stop writing prescriptions and actually help reduce chronic disease, comorbidities and pharmacology by educating their patients about what to eat.

Stay independent and profitable through the use of technology.

Ensure your practice’s long-term health by educating patients about their financial responsibility and staff on how to improve medical billing and collections.

Oncologist Kamal Malaker unexpectedly found himself in need of heart surgery. The experience changed the way he practices medicine.

When physicians don't talk to patients about social determinants of health, they miss the bigger picture. 

It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.

Physicians are people, too. They need a way to relax after a hard day’s work. Twelve of them have found a way to unwind: in front of a crowd, by playing cover songs, and raising money for charitable causes.

When managing a practice gets so tough that you think you may just have to retire early or sell your practice, try to think about what you mean to the patients you serve.

Improve your medical collections by communicating your policies up front.