Patient Relations

One of Nebraska’s largest health plans put down the telephone and picked up mobile-enabled tech to show true gains in its care management efforts.

The Cleveland Clinic’s Adrienne Boissy described how those in healthcare can overcome misconceptions about digital engagement at this year’s HIMSS17 conference.

With a goal in making electronic patient engagement efforts as informative and user-friendly as possible, health care practitioners are challenged with maintaining the security and privacy of patients.

This doctor is learning that genetics, nutrition analysis, microbiome surveys, and other personalized care services is what patients want.

In our recurring blog "Inbox," we get reader feedback on whether or not physicians can still love practicing medicine in the age of "data entry."

Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.

A lot stands in the way of a strong patient-doctor relationship these days, specifically the cost of care. But physicians must remain committed.

While there are challenges associated with providing patients with EHR access, the benefits make it worth it, according to two experts.

One physician nearly died from a ruptured tumor in her liver. From this life threatening experience, she learned the importance of empathy in medicine.

A recent scenario brought up questions of HIPAA compliance during an emergency, such as patient exhibiting erratic behavior.

What will happen with U.S. healthcare policy? No one knows, but one patient is worrying a little too much about the change from Obamacare to Trumpcare.

How high-deductibles and copays are straining, but also strengthening, the trust between doctors and patients.

Potential HHS Secretary, Rep. Tom Price was targeted by Senate Democrats who questioned his ethics and his philosophy on health insurance for all.

Providing excellent customer service isn't rocket science and yet, as this editor has seen, it seems to not be a priority for many organizations.

Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.

Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?

Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.

Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.

Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.

It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.

When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.

You don't have to be a TV doctor to effectively reach a potential audience on Twitter, says new research on doctors using the social media platform.

The days of the doctor knows everything are over. Physicians must work hand in hand with patients to improve outcomes.

The days of relying solely on word of mouth and referrals to grow your business are over. You must put yourself out there.

A new study from Harvard researchers is sure to cause some controversy as it deduces female physicians have an edge over their male counterparts.