Patient Relations

Adding a new physician to your practice requires a sound communication plan that encompasses your patients, social media, and staff.

If your practice is struggling to collect all that it is due from patients, here's how you can stack the deck in your favor.

An innovative nine-year old patient is proof there are outside-the-box ways to improve patient satisfaction and outcomes.

Patients might not always agree with your diagnosis. It's important for docs to maintain a good relationship with them when having a difficult conversation.

Many doctors are afraid to address a patient's obesity with them. This is the wrong approach, says one doctor.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

Should doctors be able to freely use placebos to alleviate psychiatric suffering? Dr. Frank weighs the two sides to the debate.

Patient can be irate when it comes to higher than expected bills. This practice found the best way to address the issue is to be frank.

In a study, physicians were asked to reflect on their communication with patients. Three themes seemed to emerge.

One in five family members share pain medications with each other. Also, ACA healthcare premiums predicted to rise dramatically.

Researchers recently discovered that physicians can improve care by looking in the metaphorical mirror through "open-ended reflections."

Patient engagement is important for practices to ensure better care for the patient. Here are nine ways to improve your patient engagement efforts.

Move aside medical degrees and fellowships, this doctor is showing off his Yelp reviews and statistics for his patients to see.

The seasons take on a different meaning for a doctor. There are the literal seasons and the metaphorical seasons of life.

Patients can understand so little about their health plan that the billing department is automatically blamed when something goes wrong.

Every physician practice is dealing with stretched resources these days, but that's not an excuse for bad customer service.

Spending a few minutes explaining health insurance benefits to patients prior to the appointment should become a requirement.

What is the way to improving poor reviews from patients online? One expert says it comes down to basic customer service.

This doctor says one patient's care plan reemphasized why he has continued to stay independent in the era of consolidation.

Certainly physicians want to be responsive to their patients. But they shouldn't provide 24/7 "on-demand" services like Amazon.

Experiences of a certified PA shed light on how all physicians can help care for patients with or at-risk for HIV.

Once thought of as elitist, more physicians are considering converting to concierge practice. Here are the numbers.

To be successful, develop a sound business plan with realistic goals and be patient while the business ramps up.

For physicians today, maintaining your online reputation is a must. Here are five steps to get you on the right path.