Patient Relations

A bad review from a patient can be difficult for a provider to resolve; here are four bits of wisdom to heed if it happens to you.

Certified PAs can help primary-care physicians grow their practices by expanding urgent care services to capture sick visits and emergent procedures.

Scheduling well-child exams in our practice has become a study in complexity, as we try to accommodate both payers and parents.

Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.

Patients look to their physicians to lead by example. If your harried day leaves something to desire, here are five remedies.

In doing research for an upcoming conference, this doctor discovered three interesting trends on the use of social media by patients and providers alike.

Don't let a situation with an angry patient get out of hand. Here are steps to deescalate aggression in the exam room.

More and more, patient wait times are going to be vital to improving satisfaction and bottom-line revenue. Here are five ways to shrink wait times.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

"The Waiting Room Rule" is one way to determine whether or not you are getting too close with a patient and showing favoritism.

The relationship between physicians and their patients is at the core of medical practice. However, outside forces are changing the physician-patient dynamic.

The ins and outs of when you can legally disclose patient information and when you can't aren't always obvious. Here's a little guidance.

A certified PA's own experience as a patient offers reminders and insights on how to better serve patients.

Patients are using misinformation on the web to call in orders for medication, in a growing problem known as "fast food medicine."

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

A new survey reveals that the public's education on NSAIDs leaves a lot to be desired. The onus, one doctor says, falls on healthcare providers to do so.

With the increased emphasis on patient satisfaction and quality of care it is helpful to ask yourself if your practice is a patient-focused organization.

With the cost of healthcare rising, is it really wise for hospitals to spend money on services that you'd find at the Ritz Carlton?

Making the jump to direct primary care isn't going to generate changes overnight, but this doctor says it was worth it.

As patients adopt a consumer mindset in purchasing healthcare services, healthcare organizations need to implement a consumerism strategy.

PAs can develop screening protocols, share basic nutrition and exercise information, and provide a list of community resources for overweight patients.

While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.

If your practice gets a nasty review, here are some legal and practical considerations to note.

When does your patient have "phone neck" issues from playing too much Pokémon Go? As you can tell from this cartoon, it's easy to tell.

Here's an interesting way that one patient is trying to ensure his confidentiality is held secret within the walls of the examination room. It's unnecessary.