Patient Relations

In the rush of daily practice it is easy to miss what patients are feeling. But often just a few minutes of mindful attention can make all the difference.

Keeping physicians in good physical and mental shape improves patient care and maximizes income for practices. Here are eight ways to prevent burnout.

In the era of qualitative analysis, one doctor says that a physician-patient cannot be gauged by statistical measures. These measures miss the point.

In order to improve customer satisfaction to attract and retain patients, practices can take these three basic steps.

Medical practices must make it a point to periodically review payer websites and make sure that their information is correct.

Patients can sometimes be vague when talking about how they reacted to a medication a doctor has prescribed.

Email is a simple way for physicians to improve care and lower costs for their patients. Yet, most claim that patients don't want to interact this way.

Here's one patient that has his mind made up on what he should do when he is told he is perfectly healthy.

For most doctors, medical school was a whirlwind of lectures and incredibly hard tests. We asked them what they took away from the experience.

One MD found out recently what it's like to be on the other side of the patient-doctor encounter. What were her fellow patients saying about doctors?

More and more physicians are interested in using telemedicine. Here are a few reasons why this technology has gained admirers.

Nearly half of physicians do not monitor their online reputations. Experts say that is a big mistake.

The potential of telemedicine will give physicians and their patients new treatment options and better avenues for information exchange.

Despite the excitement surrounding the potential of telemedicine and the technology being available, several barriers are holding it back.

Improving the patient experience is often an easy task, and reaps great rewards for both providers and patients.

We are constantly learning as doctors and patients are the ones who are doing the teaching. They tell us everything we need to know.

To succeed in an accountable care organization, practices have to dedicate resources to the high-cost, frequent utilizers of care.

Practices have shied away from listing healthcare prices online, but doing so can benefit both patient AND provider, says one expert.

Physicians shouldn't look at as telehealth as a threat, but rather as something that can bring them closer to their patients and improve care.

With some planning, staff cooperation, and the right technology vendors, one practice shows that getting patients to pay can be done more effectively.

The combination of high-tech and “high-touch” patient advisors can not only improve health outcomes, but produce a return on investment.

Recent pilot initiatives have found that when physicians share their medical notes with patient, it has a positive effect for both parties.

No-shows and same day cancellations have a big bottom-line impact. But don't worry, there are ways to let your patients know that your time is valuable.

Happy and satisfied patients are a secret marketing weapon for healthcare providers. Convert your happiest patients to be brand advocates.

By taking a different approach, providers have an opportunity to transform patient engagement, while greatly improving care and lowering costs.