Practice Management

Rethink what you say, and how you say it, as a way to garner employee trust.

A look at the interconnectedness of reputation management, patient engagement and value-based care.

A strategic plan should be a living and breathing document. Here are 10 ways to ensure your plan is a road map to success.

Is your Patient and Family Advisory Council a checked box or a meaningful vehicle for collaboration with patients and families?

Patient care is the top priority for physicians. But in order to provide patients with the best treatment, physicians must take care of their personal, professional, and public priorities.

Given the evolving consumer preferences, bridging the physical and digital world to drive a unified experience is crucial to patient retention and satisfaction. Here’s how you can achieve it.

We think we know our employees, but in reality, we only know as much about their lives outside the workplace as they want to tell us. What they’re not saying could put the safety of the entire office at risk, so it’s more important than ever to be proactive and have a plan.

How to develop an accounts receivable work plan in three steps

Stay independent and profitable through the use of technology.

Denials are a painful - but preventable - financial drain on practices. 

Here are four strategies that can go a long way towards creating a culture where people feel engaged, empowered, and supported. And the happier your staff, the greater your patient satisfaction.

Ensure your practice’s long-term health by educating patients about their financial responsibility and staff on how to improve medical billing and collections.

There are multiple reasons pass-through billing is illegal and fraudulent-and easy to catch. 

Take time to reassess your personal and professional priorities as well as long-term goals for your practice, then adjust your workload as needed.

When physicians don't talk to patients about social determinants of health, they miss the bigger picture. 

Is your practice compliant with the Eliminating Kickbacks and Recovery Act of 2018 (EKRA)? If you don't know what EKRA is, you are not alone-and that is part of the problem.

It’s important to support medical conversations and instructions with clear documentation using straightforward language on well-thought-out forms. Here are a few suggestions to help you get started.

Knowing your break-even point will help you plan for the future.

Six tips that can help physicians collect on services not covered by third parties.

If you let patients know from the start what you expect from them, you’re far more likely to get the money you’re asking for.

Improve your medical collections by communicating your policies up front.

As providers, it’s our job to identify and anticipate what patients need. But, in order to deliver the right care at the right time, we need to re-examine our processes and relationships not only with our patients, but also with one another.

Why you should consider adding an in-house clinical research department to your practice

Nosy employees poking around in medical records or sharing passwords can put your practice at risk of HIPAA violations, lawsuits, and broken agreements with affiliate hospitals or practices.

Reduce your risk of burnout by adding physician assistants to help you carry the load.

As the healthcare landscape continues to evolve, so do funding opportunities.

A merger or acquisition may look perfect on paper, but it’s the people who ultimately guarantee its success - or failure.

Current events once again illustrate the wide range of legal and physical threats to physicians' assets. 

Finding a suitable name for your medical practice is a big decision and an essential aspect of your overall healthcare marketing efforts. Learn three common naming methods healthcare marketers use to create a sustainable brand image.

Effective onboarding can help ensure your new hire knows what is expected and becomes productive more quickly.