Patient Relations

Google+ is a new social media tool that's worth trying, along with Facebook and Twitter.

Patients are in a panic over shifts in their insurance plans and looking to you for deciphering. Here's how to provide great customer service to assist them.

If legal barriers were eliminated in your state, would you recommend medical marijuana to patients?

Your practice may want to consider purchasing insurance to cover the costs of a potential HIPAA breach.

If your practice is getting overwhelmed with patients, you may need a new doctor. But proceed with caution,

Would you dismiss a patient who continually fails to pay despite your attempts to work out a suitable payment plan?

Forget about work-life balance! How do physicians find work balance?

How to use Facebook to drive new patients to your medical practice.

Tech savvy physician C. Noel Henley tells readers why they shouldn't dismiss social media; instead they should explore how others are using it to connect with patients.

Whether using e-mail or direct mail, here's help on getting word out about your medical practice to the people in your community you want as patients.

Compounding effort and resources is not always a good thing at medical practices.

Your medical practice staff must be able to stop and ask questions from payers on plan verification to improve your revenue and patient relations.

Public relations can be a powerful way to build your medical practice. Here are five tips to get you started or build on what you have already created.

Physicians must consider both the benefits and burdens before participating in clinical studies.

In what circumstances, if any, should nonphysician providers practice without physician supervision?

If you are looking to promote your practice and attract new patients, meet up with them either online or through in-person events at your office.

Your practice may be making these common customer service mistakes that create big dents in patient satisfaction.

To charge or not to charge for portal use is a hotly debated topic among physicians. What to consider.

There’s a lot of talk on measuring quality and performance, but it’s difficult to measure and quantify. Concierge medicine provides a true patient-centric tool.

Many physicians appear invisible when someone does an Internet search - unless they want to be lost in the fray, it is up to them to make sure they have an accurate listing.

There will always be difficult people and situations when working at a medical practice. Sometimes you just have to recognize that fact, accept it, and prepare for it.

It seems payers want patients, not your medical practice, to resolve denied claims. Here's how to arm yourself and your patients with the information to get it resolved.

Doctors have heard it all. Here's what some of our physician readers said they can't stand hearing from patients.

There are three key elements to increasing the engagement of both patients and physicians in the care continuum, according to a health IT expert and a health system exec.

The Stage 2 rules for meaningful use require physicians to increase their patient engagement activity. Here are two examples of facilities already making that a reality.

From InformationWeek Healthcare: This year's HIMSS conference features a keynote speech by Farzad Mostashari, MD, national coordinator for Health Information Technology (ONC).

Why one practice transitioned and how it affected physician, staff, patients, and revenue.

If you are considering a concierge care program, put the misconceptions aside and look at the critical factors that could make or break your decision.

There is bound to be, at some point, some negative feedback. The key is to deal with it well, learn from it, and move on.

Managing editor, Keith Martin, shares his views on discussion of gun ownership as part of the Past, Family, and Social History assessment.