Patient Relations

Patients often blame your practice when they have a balance due, but it is their responsibility and critical to your business' success. Here's how to bridge the divide.

At your wits end with one of your patients? Here's what to do before showing him the door.

How can physicians move from traditional fee-for-service to value-based care? It takes nine steps, says one physician.

I feel compassion toward a patient who has a mental illness and want to help, but I also fear for the safety of myself, my staff, and my other patients.

Patients who show up late, or not at all, can cause major problems at your medical practice. Here's how to address the issue and prevent future instances.

Locum tenens physicians share their tips for how practices can ensure a smooth transition when using temporary physicians.

When patients are wrongfully denied a claim and your medical practice has done all it can, there is one more place to turn: your state's insurance department.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

What will the new HIPAA Omnibus Rule mean in terms of malpractice and professional liability insurance issues for physicians? Here's an explanation.

Here's a primer on ERISA, how it works, and what it means for you and your medical practice.

Here are tips to overcome the misinformation and runaround your medical practice staff often gets when verifying insurance to get closer to an accurate payment.

Should quality measures and patient satisfaction help determine a physician's pay?

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

Why smart policies must reward smart care by physicians.

Effective patient visit scheduling is obviously not as easy as it seems. Here's how to ensure your practice makes smart scheduling decisions.

A Physicians Practice reader recently shared a dilemma he is facing in practice. Weigh in to help him best deal with this issue.

Your reputation is one of the most important aspects of your medical career, and taking steps to improve it will have a much larger impact than you may realize.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

Physicians need to realize the benefits of Medicare Annual Wellness Visits and put a plan for the service in place to benefit their patients and their practice.

Simple ways your medical practice staff can increase the likelihood patients will pay when presenting for appointments.

How does the potential for drug diversion and addiction influence the way you care for patients with chronic pain?

Practices are feverishly working to control the rising costs of healthcare - effective care coordination can help.

Treating chronic pain patients in primary-care practices can involve some extra work, but done wisely, the benefit to the majority of patients far outweighs the potential for abuse.

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