Patient Relations

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

What will the new HIPAA Omnibus Rule mean in terms of malpractice and professional liability insurance issues for physicians? Here's an explanation.

Here's a primer on ERISA, how it works, and what it means for you and your medical practice.

Here are tips to overcome the misinformation and runaround your medical practice staff often gets when verifying insurance to get closer to an accurate payment.

Should quality measures and patient satisfaction help determine a physician's pay?

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

Why smart policies must reward smart care by physicians.

Effective patient visit scheduling is obviously not as easy as it seems. Here's how to ensure your practice makes smart scheduling decisions.

A Physicians Practice reader recently shared a dilemma he is facing in practice. Weigh in to help him best deal with this issue.

Your reputation is one of the most important aspects of your medical career, and taking steps to improve it will have a much larger impact than you may realize.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

Physicians need to realize the benefits of Medicare Annual Wellness Visits and put a plan for the service in place to benefit their patients and their practice.

Simple ways your medical practice staff can increase the likelihood patients will pay when presenting for appointments.

How does the potential for drug diversion and addiction influence the way you care for patients with chronic pain?

Practices are feverishly working to control the rising costs of healthcare - effective care coordination can help.

Treating chronic pain patients in primary-care practices can involve some extra work, but done wisely, the benefit to the majority of patients far outweighs the potential for abuse.

Noteworthy items from Physicians Practice.

What’s the best course of action when a patient threatens to sue you for malpractice?

As nonphysician providers push for more responsibilities, physician organizations push back.

Take a peek inside the diary of a medical biller to see what really happens each day at her desk. Chances are, the same thing is happening at your practice.

Patients who feel disrespected or poorly treated are more likely to sue if there is a bad outcome. Here's how to encourage a more respectful office environment.

In the competition with hospitals, independent must use their limited advertising budgets wisely

When you find your medical practice constantly behind, unorganized, and frazzled at the end of every day, maybe it's time to take a look at your work flow.

How do patients see your clinic? You may be surprised!