Patient Relations

Legislative interference in the operation of your medical practice is evident across the U.S. Here are some examples.

I have a patient who constantly calls my practice and lingers in my reception area questioning my staff after her visit. I'm running out of solutions …and patience.

If you’re just getting started on Facebook for your practice, it helps to know what other similar practices are doing online. Here’s how to find out.

With 10,000 new 65-year-old patients each day, it's important that physicians act now to keep them healthy by improving preventative care.

Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.

As patient satisfaction plays a growing role in physician reimbursement, make improving it a New Year’s resolution at your practice.

Another year has passed where you meant to make changes at your medical practice, but didn't. Here's how to act in the moment and make true change this year.

It’s time to take a serious look at what Facebook can do to spread the word about your medical practice and provide value to your patients.

Hone your skills to create positive relationships with your patients and improve care quality.

Marketing is a powerful tool that physicians can use to build up their practices and foster improved professional relationships.

EHRs sometimes strain physician-patient communication. Here's how to ensure that doesn't happen to you.

A few of the important practice-management lessons of 2012.

The challenge of meeting patient demand for primary-care services in the coming years is simple: nurse practitioners.

Growing health IT innovations may put more space between physician and patient, a stark contrast to concierge medicine, which strives for a closer relationship.

Communicating bad news to patients is one of the most difficult tasks physicians face. Strategically communicating can help. Here are some tips.

Whether it is employees at the hospital where I round or people at the mall, patients constantly approach me with care-based questions outside of the office.

As the Affordable Care Act moves forward, it is inevitable that consumer-driven healthcare is its goal. Here's why.

A recap of this year’s most popular blogs and some of the key lessons that can be learned from each.

Make sure you give your patients your full attention and resist the temptation to multitask on your smartphone. Forcing them to compete for your presence tells patients they come in last on your list.

Successfully communicating with noncompliant patients is one of the most difficult tasks physicians face. Strategic communication can help. Here are some tips.

The key to better patient compliance can be found in one simple question, I've found: "So why are you here?"

Social media is a powerful method to promote your medical practice. Here’s a story of how it can go wrong and how to avoid frustration.

The blogs that garnered the most attention among our physician readers in 2012, and some of the lessons learned from each.

There are two main obstacles to seniors taking advantage of preventative services and the solution lies with physicians.

I often write about when things go wrong at my medical practice, but it's time to focus on the positives for a change.