Patient Relations

Do you believe incentives, such as direct payments, would help motivate your patients to engage in healthier behaviors?

Drug-seeking behavior has evolved into patients wanting new medications for older ones they've self-prescribed or demanding medications I don't feel they need.

Here are do's and don'ts for delivering an effective presentation to community members who don't visit your practice now, but might after hearing you speak.

As 2014 approaches, physicians are going to encounter more changes when it comes to their interactions with female patients.

A pathology lab's collection process reveals big mistakes other medical practices can learn from.

Studies show physicians want to use mobile devices, but have some trepidation. Here's how to overcome obstacles and maximize use of mobile tech.

I strongly believe practice management, in both the traditional and contemporary sense, has failed on its initial promise to create a more efficient practice.

Technology now allows practices to offer prepayment services to patients. Here’s how it can help your practice’s bottom line.

E-mail presents challenges in conveying tone and can cause problems if misunderstood. Here are 10 tips to improve your practice's e-mail communications.

A lot of my patients don't have, or don't understand the value of, a primary-care physician. It's time for both to start happening.

By taking charge, tapping into technology, and implementing changes, chiropractor Jeff Robichaud lowered patient no-shows at his Massachusetts practice.

Considering concierge medicine? Make sure your customer service is on point first.

Discussing patient information outside of your practice and over the telephone can result in disclosure of protected health information (PHI).

Increasing referral and retention rates doesn’t have to be a huge and complicated equation of numbers.

Here are five attention-saving skills you can employ to ensure your focus is patient-centric, while still utilizing mobile technology.

The most difficult patients are the ones who refuse the help medical practices can offer them.

I don't mind when patients call for issues related to what I see them for. I have no time, however, for issues better addressed by their other physicians.

When you have the same patient entered multiple times in your system, chaos will follow. Here's how to reduce duplicates and create a smoother billing process.

The Affordable Care Act’s Medicaid expansion means more patients at your practice. Here’s how to accommodate them.

How to elevate patient care at your medical practice, and potentially gain new patients.

By collecting more payments at the time of service, physician practices can significantly improve financial viability.

Medical practices are like any service-based profession, so there are bound to be unhappy, uneducated, or just plain strange customers.

To help manage out-of-network payments within your medical practice, start with these four best practices.

Unhappy with the state of her practice, this doc decided to ask her patients what they wanted.

No one understands what it is to be a patient with a life-changing condition, dependent on the system, until he is.