Patient Relations

Improving patient satisfaction does not need to be a huge undertaking. Just understand what patients appreciate and follow through.

More than ever, and while you may not want to accept it, practicing medicine is running a business. And you have to make changes that reflect this thinking.

Simply being on time, or communicating when physicians can see a patient, can spare anxiety, stress.

Now is the season for planning and creating a strategy for a practice that can survive the future. Here are six roles to fill at your office today.

Attorneys Barbara Zabawa and Melissa Giftus warn improper social media use can lead to possible HIPAA violations, increased malpractice liability, and more.

Good written communication is important. Here are the basic rules for e-mailing with staff and patients.

Providing quality patient care is a prime contributor to physician satisfaction, while negative factors associated with EHRs increased physician frustration.

Here are five best practices for selecting, managing, and supervising your medical practice staff and improving their communication skills

Why patients miss appointments, and how you can ensure they do so less often.

This written patient no-show policy has helped one Massachusetts practice reduce its rate of missed and late appointments.

When patient lateness is a problem, there is a solution. Here's what the experts say about keeping appointments on time at your medical practice.

Enterprise risk management can be a valuable tool for medical practices in anticipating, planning, and preventing certain patient care decisions.

Making an impact on your patients - and your fellow medical practice employees - means bringing out the best in yourself. Sally Hogshead describes how.

Physician practices should begin strategic planning now for the years ahead.

Executives Robert A. Greene and Jon Goates on actions your medical practice can take to improve quality of care and lower costs of care.

At Northwest Primary Care Group in Oregon, they've implemented some strategies and best practices to get patients engaged via their portal. Here are some tips.

How one physician transitioned to this new practice model and why he did it.

Business expert and author Sam Silverstein urges medical practices to establish their beliefs, never stray from them, and to cut out excuses.

Copying and pasting information in your EHR can be effective when done properly, according to AHIMA's Diana Warner.

Physicians can remove the traditional obstacles associated with using an EHR in the exam room, make the technology disappear, and keep the focus on the patient.

Meryl Luallin, a partner at consulting firm SullivanLuallin Group, shares how practices can easily boost their patient satisfaction scores.

Breast Cancer Awareness Month is an ideal time for providers to educate patients on prevention efforts and the quest for a cure.

Here is a five-step strategy you can use to develop a buzz-worthy brand that lets patients know exactly what to expect at your practice.

When you can access information about anything at any time, it's hard to separate good and bad medical information. That's where doctors should come in.

Turn patient skepticism into enthusiasm about your medical practice's EHR implementation.