Patient Relations

Primary-care practices are unfairly blamed for not providing enough care and advice to patients.

Here are some small ways to boost customer service at your practice.

Because it's impossible to stay on time all the time, here are our top 10 reception room recommendations for quality reading materials

When you are sick, dealing with a difficult organization is the last thing you want to do. Here are some easy ways to endear your practice to its patients.

Physicians need to talk with advisers about the new ethical and business dilemmas that will be posed by high-deductible insurance plans.

Whether patient-care situations or other scheduling conflicts, only I can change those factors that cause imbalance.

When a patient needs expensive translation services, is there an alternative to paying for them and taking a revenue loss?

Here are eight considerations for physicians when choosing presentation topics and delivering presentations.

Noteworthy items from Physicians Practice.

Effective verbal communication is essential to patient satisfaction, quality of care, and efficient operations in any medical office.

The best advice for practices struggling with patient collections is to have a plan, make sure everyone knows the plan, and then follow the plan.

Patient visits are by necessity short on time, but that doesn't mean that practices can't take the lead in answering patient questions about health reform.

Part of practicing modern medicine is being comfortable with new technology. Here are 10 ways technology can help you be a better doctor.

As patients shoulder more of their healthcare costs, practices must step up patient payment collections efforts. Here are some tips.

Does your medical practice receive a lot of patient complaints about bills? Here's how to prevent such issues from occurring.

Need to “fire” a patient for non-payment or disruptive behavior? There are ethical principles to consider.

Despite many advantages, the AWV is a free service that virtually no one knows about. Don't miss out on clear benefits to patients and your practice.

Do you know what patients value? If considering a concierge medicine program, that will be a critical question to answer.

Improving patient satisfaction does not need to be a huge undertaking. Just understand what patients appreciate and follow through.

More than ever, and while you may not want to accept it, practicing medicine is running a business. And you have to make changes that reflect this thinking.

Simply being on time, or communicating when physicians can see a patient, can spare anxiety, stress.

Now is the season for planning and creating a strategy for a practice that can survive the future. Here are six roles to fill at your office today.

Attorneys Barbara Zabawa and Melissa Giftus warn improper social media use can lead to possible HIPAA violations, increased malpractice liability, and more.

Good written communication is important. Here are the basic rules for e-mailing with staff and patients.

Providing quality patient care is a prime contributor to physician satisfaction, while negative factors associated with EHRs increased physician frustration.