Patients

Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.

The uncertainties surrounding health legislation are going to mean uncomfortable times for physicians who want to map out their practice's immediate future.

Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.

Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.

It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.

What should physicians anticipate in 2017? Experts weigh in on eight issues that will affect the profession this year.

When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.

Value-based reimbursement and a few other trends that will have a major impact on physician practices in the coming year.

The days of the doctor knows everything are over. Physicians must work hand in hand with patients to improve outcomes.

This doctor prescribes treatments and medications only when the benefit outweighs the harm - sometimes it's not that clear cut.

Online reviews of your practice from patients can hold a lot of weight. Practices must have a strategy to deal with negative and positive feedback.

Patients really want to be cared for. And it's important to realize that treating them is different than caring for them.

As the end of 2016 approaches and we make way for 2017, it is the perfect time of the year to reflect on our careers and our personal lives.

The Department of Veterans Affairs granted certain nurse practitioners the authority to treat patients without physician supervision.

Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.

She says being able to get to know her patients on a personal level is the best part of being a doctor and makes all the headaches of the job worth it.

As millennials take over as the most populous age group, online reviews and physician ratings are going to have a pertinent impact on healthcare.

In response to a recent article in The New England Journal of Medicine, one doctor weighs in on the problem he sees with the hospitalist system.

A recent ruling on patient suicides by the Florida Supreme Court puts physicians at added risk for something they have little control over.

Patients with cardiovascular disease need simple steps to successfully change lifestyle habits. Certified PAs are equipped with the tools to help.

Has a turkey come into your office for an appointment? Use this doctor's example on how you should treat them as a patient.

When it comes to marketing yourself online, think like a patient - especially when communicating, posting content, and designing your website.

Some patients are going to give you trouble when it comes to paying on time. Here are some tips to get what you've earned.

Recent headlines illustrate the wide range of risks that doctors should be legally and financially prepared to face during the course of their career.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

Administrators got together at the Medical Group Management Association's Annual Conference to share best practices for running an outstanding practice.

Approximately one in five people suffer from a mental illness in the U.S. It makes sense to address mental health issues in the primary-care setting.

I won't talk a patient into treatment, yet, I do have a superior level of expertise. My goal is that patients understand risk, benefit, and alternatives.

A former FBI agent talks about the sure tell signs that a patient may be lying to you.

A good competitive analysis is a scouting report of the actual market terrain that your practice must navigate in order to be successful.