Patient Engagement & Communications

Faisal as SVP & General Manager - Clinical Networks, leads business lines focused on enabling clinical connectivity for CHANGE Healthcare clients across various care settings. Most recently, Faisal was the President/CEO of Truveris Inc, a venture funded SaaS Healthcare IT company focused on managing pharmacy spend for Fortune 1000 and government entities. He successfully led significant up round of growth equity led by McKesson Ventures.

Prior to Truveris, Faisal Mushtaq was a SVP & General Manager for the Payer & Life Sciences business at Allscripts. This business focused on bringing innovative solutions across the entire healthcare value chain generating immediate value for providers and patients by leveraging Allscripts clinical data, adherence and education messaging infrastructure to enable improved clinical outcomes. He also oversaw the Payerpath RCM business.

Faisal has been in the healthcare IT industry since 2000 and has extensive entrepreneurial business experience. He has led teams of all sizes, spanning many organizational areas including Portfolio Strategy, Sales, Business Development, Technology, Operations and Software Development.

Faisal earned Bachelor of Science degrees in Computer Science and Computer Engineering from the University of Wisconsin-Madison. He has also completed Advanced Management Program at Harvard Business School.

Executive Director of Consumer Payment Solutions, Change Healthcare

Matt Moore is responsible for the strategy and product development for consumer healthcare payment solutions, focusing on the provider market.

Prior to the McKesson Technology Solutions and Change Healthcare merger, Matt joined McKesson ten years ago and was responsible for the patient access business. In that role, Matt launched a highly innovative and configurable patient statement platform that was tightly integrated with the consumer payment solution and an industry-leading authorization verification solution as part of Change Healthcare’s market-leading Clearance product.

Prior to Change Healthcare, Matt spent the previous twenty years of his career working with large U.S. financial institutions including ABN Amro, U.S. Bank, and First National Bank of Chicago (now Chase) developing and launching online transactional solutions for all banking segments, invoice presentation and remittance processing solutions for retail and commercial companies, and designed EBPP and EIPP revenue management services for small businesses.

Articles

Consumer demand, the shift to value-based care, and the regulatory push for transparency are fueling the need for seamless integration and data sharing only achieved with cloud-based interoperability.

Cloud-based interoperability will accelerate clinical outcomes

, a leading health information technology and services provider.

An entirely remote patient-provider experience can deliver on improving outcomes.

Integrating EHRs and telehealth platforms can benefit ambulatory care providers

Founder and Chief Medical Officer, MediOrbis

80% of older adults have at least one chronic disease, 77% have at least two, supporting the urgent need to increase telemedicine and digital monitoring adoption.

Specialty telehealth supports chronic disease management and boosts Medicare Advantage value

Dr. Kishlay Anand is a board-certified cardiologist and electrophysiologist and Akos CEO and co-founder. Dr. Anand garnered extensive administrative experience serving as Chairman of InstantMed Health Center, an innovative healthcare delivery model with Urgent Care and Primary Care Centers in the Phoenix metropolitan area providing lab, radiology, and diagnostics—all at one convenient location. 

Telemedicine is here to stay, and clinics that perfect the virtual patient experience will experience better patient outcomes. 

Three key considerations for patient-focused telehealth

Videos

How physicians can adopt new communication strategies 

Developing new patient communication strategies during and after the pandemic

 which provides medical practices and health systems with streamlined patient engagement solutions to help reduce staff workload, accelerate revenue collection and provide a quality overall patient experience. He has a strong background of executive leadership in technology and digital healthcare, spending more than 20 years at ADP and also serving as COO and CEO of the employer wellness company Viverae/SimplyWell.

A single patient-engagement platform can help practices cut operating expenses by up to 50% annually.

Leaving the Clipboard at the Digital Front Door: The call to modernize patient engagement

87 percent of patients surveyed by MGMA said safety was the number one reason they are reluctant to visit doctors' offices.

How to effectively communicate to get patients back to the office

Chief Medical Officer of Solv Health, a leading digital health company focused on transforming the consumer experience to deliver access to high quality, same-day healthcare that is simple, fast, and effortless.

Like in any ecosystem, the interplay between functions is paramount to success.

3 core drivers of telemedicine success in a hybrid care delivery ecosystem

, JD, MBA, advises clients on compliance and transactions in healthcare, cybersecurity, corporate and securities law, while representing plaintiffs in False Claims Act and Dodd-Frank whistleblower cases. She also teaches bioethics at Baylor College of Medicine in Houston. Rachel can be reached through her website, 

Teleworking and telehealth have opened more doors for cybercriminals due to a lack of technical, administrative, and physical safeguards.

Technology Hot Topics: OCR updates, mobile health app resource, and vishing

Elizabeth Woodcock explains the policies surrounding telemedicine, as well as what services are reimbursable and how payment is received.

Technology and Patient Engagement