Patient Relations

There is one way doctors can be more transparent to their patients about their relationships with pharmaceutical companies.

Conversation-practicing simulations is a new method for physicians and providers to improve a critical element of healthcare: communication.

Practices must explore new collection strategies for patients with high-deductible plans that require more financial responsibility.

Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?

For practices looking to turn patients into loyal advocates for life, relationship marketing is the way to go

Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.

Practices are sometimes eager to introduce new technologies to patients, but first they must look to see if it could truly benefit their population.

This MD started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot.

It is vital for physicians to break out of their individual silos of expertise and network with their peers and colleagues.

Your name is on a physician review site. Scary? Hardly. Embrace those review sites and craft a strategy to bolster your online reputation.

Good clinical outcomes require strong patient participation. One way to engage your patients is to improve their experience at your practice.

It is predicted that 50 percent of Americans will be obese by the year 2030. It is time to increase public awareness and research into this disease.

Connecting with the patient in a meaningful and empathetic way will improve your relationship with them and leave a lasting impact.

One doctor wonders the benefits of a thorough physical exam and struggles with how much to do during the yearly ritual.

A properly constructed and thoroughly analyzed patient satisfaction survey can help a practice retain its patient base.

Staying independent is an ongoing challenge. Here are a few reasons more clinicians are making the switch to direct primary or concierge care.

We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.

Social media can have a lot of value for physicians, but if they aren’t careful it can also be a liability. How should you use it?

Staff members play an important role in a physician practice, but can also hurt its reputation. Make sure intolerance is not welcome at your practice.

The days of acute care are changing, and with it, the doctor’s role is going from classical caretaker to air-traffic controller.

In an era of team-based, value-driven care, everyone plays an important role in enriching the patient experience.

To survive in a competitive marketplace and to meet value-based initiatives, your practice should brush up on its customer service.

Providing patients with too many options may not help them at all. Without adequate resources to make well-informed decisions, they may just feel angry.

Patients are more empowered than ever to access health information through social media. How can physicians benefit from this brave new landscape?

With the healthcare exchange open enrollment period starting Nov. 1, educating your patients about the facts is vital.