Patient Relations

Sometimes the best way to diffuse anxiety and fear, for both physicians and patients, is humor.

What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.

Rather than rely on Yelp, North Shore-LIJ Medical Group in Long Island decided to start its own physician review program.

How can you avoid a bad review on Yelp, Vitals, or another site of that ilk? Experts shared five tips that will get your rankings up.

Physicians are now being reviewed online, like restaurants and hotels. What's the right way to react to this trend?

Everyone wants to fill in the blanks based on what we assume is true. However, when doctors do that to diagnosis a patient, it can be dangerous.

There is a connection between the satisfaction of physicians and the satisfaction of patients. Make sure your practice focuses on both.

When trying to market their practice to reach new patients, physicians are sure to have a lot of questions. Here are the right ones to ask.

The issues of increased cyber-hacking risks and difficulty collecting from patients with high-deductible health plans are unlikely to cease in 2016. Be prepared for both.

It’s the holiday season! For a doctor and patient, that means the prognosis can wait until 2016.

Some patients are noncompliant or habitual no shows to appointments. However, terminating a patient is easier said than done.

Physicians must demonstrate confidence in their advanced practice providers' abilities and position as a trusted part of the care team.

Use the annual wellness visit as a way to engage and educate your Medicare patients.

Online reviews are being utilized by patients more than ever before, both to provide and receive feedback about physician experiences.

Good customer service means a lot in healthcare and one hospital recently showed the power and importance of the “human moment” in healthcare.

Wondering whether or not it's OK to be friends on social media sites like Facebook with your staff? Let the Civility CEO Help.

Patients have many legitimate reasons for recording their doctor's visit. But before you say "yes" make sure to understand state and federal statutes.

When redesigning a practice to improve efficiency, it’s important for this doctor to institute a model that maintains closer relations with patients.

There is one way doctors can be more transparent to their patients about their relationships with pharmaceutical companies.

Conversation-practicing simulations is a new method for physicians and providers to improve a critical element of healthcare: communication.

Practices must explore new collection strategies for patients with high-deductible plans that require more financial responsibility.

Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?

For practices looking to turn patients into loyal advocates for life, relationship marketing is the way to go

Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.

Practices are sometimes eager to introduce new technologies to patients, but first they must look to see if it could truly benefit their population.