Patient Relations

In order to preserve patient trust, when delays snarl the day's schedule always make sure to acknowledge the problem.

Why one physician opened a direct-pay primary-care practice and how he did it.

The Doc Shoppe, a direct primary-care practice in Corbin, Ky., offers three membership levels for individuals, families, and small businesses.

Trying to decide between direct primary-care practice and concierge medicine? Here are some of the key differences between the two models.

Our office has a dress code, but we like to have fun as a pediatric practice. So when it comes to formal rules, are you strict or do you allow silly?

You may want to help patients experiencing financial difficulties and you can, but be sure to do it the right way to avoid a payer audit and penalty.

Four ways mobile devices and other tools can improve patient care.

Before you fire off a response to a negative patient review, here are seven things to consider. You don’t want to post something potentially worse online.

With patients taking on more financial responsibility, have a strategy in place to collect what you are owed.

Practices should have finite goals for their social media programs and target their efforts to patients.

Here's your opportunity to learn what you might want to avoid saying - or doing - next time a patient comes to your medical practice.

Promoting commercial products, like television's Dr. Oz, can present a conflict of interest for physicians.

Congratulations, you've hired a new NP or PA. Now be sure your patients know and understand who they'll be seeing.

Physicians hold a sacred trust to guard their patients' secrets, dignity, and lives. Succumbing to the temptation to vent frustrations is never right.

So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.

Physicians are expected to keep personal emotion distanced. Yet, even as we care deeply for our patients, we fail to do the same for ourselves.

It can be challenging to convince patients to sign up for and actively use your medical practice's patient portal. Here are 10 tips from experts.

Anonymous, electronic remarks can be hurtful to your pride and medical practice. Here are four ways to handle potentially detrimental online reviews.

If you can't ignore a bad online patient review and are considering a defamation suit vs. a patient, here are three things to consider first.

Staff-to-patient communication generally reflects what the staff really believes, and that often reflects poorly on a practice.

Patient education programs can help physicians empower their patients to be a partner in their own care, and meet quality metric targets.

Practices face big cash-flow problems as patients shoulder more of their healthcare costs. Here's how to step up patient payment collections.

Use the technology your practice likely already has to improve your patient collection rate.

The PBS documentary is an excellent example of how a patient's mindset leads them to healthcare ownership, not just placing that burden on the physician.