Patient Relations

Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations

The rash of back-to-school physicals always tasks practices this time of year. Look to physician assistants to help manage the extra case load.

We know healthcare is changing and will have to continue to change, but this shift will come gradually and need to be driven by a compelling reason.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.

We continue to strive to provide good patient care, but there are only so many hours in a day, and patient tears won't make those hours multiply.

Seventeen percent of 2015Technology Survey respondents said dealing with communication work flow is their biggest patient portal challenge. Here's help.

There are multiple health insurance plan mergers looming right now, here's how they may affect your practice.

Stage your practice for success by taking the steps to identify and market it to your ideal patient.

Whether physicians personally agree or support LGBT rights should be a non-issue when it comes to providing the best possible care for all patients.

When it comes to considering concierge medicine, many physicians want more information before making the change in their own practices.

Many physicians still don't fully understand how PAs work in today's evolving healthcare landscape. Here's some facts to clear up the confusion.

A change in coding for behavioral screenings illustrates how payer payment policies negate any big-data promises of ICD-10.

Sometimes, you have to add a little muscle to the way your staff approaches patient payments and other collections for your medical practice.

If, as a physician, you want to have an impact on your online persona, embracing social media is a great first step. But be careful how much you share.

We asked physicians to share who or what inspired them to pursue medicine. Here's what they said.

Wondering what's appropriate to wear at your medical practice? Always feel guilty when you go on vacation? Let the Civility CEO help.

Experts say there are common compliance misconceptions that are costing practices unnecessary time and resources.

Having a patient portal and using it efficiently are two different things. Here's how to get your patients on-board in four simple steps.

A series of symptoms has left me, a physician, experiencing a series of frustrations as a patient.

Patient feedback can help improve the quality of care physicians provide, and it can make physicians aware of changes they can make to improve their practices.

Many practices are running on razor-sharp margins. That puts them at a distinct disadvantage when it comes to dealing with payer-generated work.

How can you tell if the therapist to whom you refer patients is the right fit? Here are four metrics to consider.

You cannot stop a patient from defaming you online, but taking these steps can help lessen the reputational damage of a single negative review.

You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

Patient satisfaction is doubly important now that it is a payment metric. Make sure you are doing everything possible to get the top scores you deserve.