Patient Relations

An organization of surgical outpatient centers recently implemented a strategy around patient-centered care, with a good deal of success.

Teams of medical specialists working toward a clear patient-stated goal, while being reimbursed for value, is the direction healthcare needs to go.

Marni James of the Association of Independent Doctors explains how physician practices can remain independent in today’s environment.

Here are five practical tips for physicians that are planning on retiring in the next few years and don’t want to be ill-prepared.

Practices are going to have to accept pricing transparency experts say, otherwise they'll get left behind as consumers push this trend forward.

The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.

Practices can no longer afford to be remiss about collecting outstanding patient balances, as high-deductible health plans are forcing patients to pay more.

Developing better patient collections processes depends not just on good staff policies and training, but the newest in HIPAA-compliant technology.

This doctor’s patient has all but lost her short-term memory. Unfortunately, the doctor seems to be the only one who sees it.

A recent study looked at the effect miscommunication had on malpractice claims. The results show the value in being clear and concise with patients.

Wondering if social media marketing is worth it? Here's how you can determine your ROI for time spent on social media.

Many physicians will face a malpractice claim in their career, so the way a physician communicates adverse news is of paramount importance.

If you ask physicians the most intimidating part of their practice, many of them would state the challenge of online communication with patients.

Helping patients manage multiple insurance plans with convoluted rules will improve their ultimate care, and also benefit your practice.

While there are concerns over physician shortages, the marketplace is adapting to provide options for physicians and patients.

Being a primary-care doctor often means “minding the gap” for patients and serving as therapeutic reassurance for patients unsure of specialists’ plan of care.

Protecting your practice from violence is a must, both for overall safety and to avoid penalties from the Occupational Safety and Health Administration.

Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.

My office is understaffed, overworked, and I'm drowning in paperwork. I do not have time for vomiting.

Practices that offer ancillary services to their patients must take marketing their customer services seriously, if they wish for success.

Frustrated with the way your payers' communicate with your practice? Here's a novel solution.

Physicians are experiencing frustration with federal quality care programs that tie patient satisfaction to physician compensation.

Social media is the ideal platform to expand a physician’s visibility, provide better customer service, and has a numerous other benefits as well.

Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.