Patient Relations

While the physician will set the tone for patient visits, staff members can and should help facilitate that process.

Here are strategies for surviving a potential surge in patients with Medicaid and high-deductible exchange plans.

Your practice may encounter more patients than usual this summer and fall. Here's how to prepare.

If you don't have a well-executed emergency plan in place, now's the time to get it updated.

Happy patients are less likely to sue your practice. Develop your patient-staff relationships to keep them content.

Smartphones are making it easier for patients to record conversations with their physicians - sometimes secretly.

Physician rating sites are playing a growing role in a medical practice's ability to attract new patients. Here's how to respond to negative reviews.

How the health insurance exchanges and Medicaid expansion will affect your practice, and how to prepare.

If your practice is looking to boost its profitability and spend more time with patients, automating your billing and collections may be a solution. Here's why.

More patients are turning to concierge medicine to get the healthcare services they want and to maintain their choice of physicians.

The C.U.R.E.S method can help medical practices retain and attract more patients.

Three examples of how your medical practice can embrace negative information to improve marketing and operations.

While the effect of the reform law isn't big for me, I'm seeing patients more aware - and not necessarily happy - about the cost associated with their care.

From minding your manners to eating your veggies, here's how a mother's advice can help you be a better physician.

How one physician transitioned to hybrid concierge, and how it is affecting his practice and his patients.

Don't miss out on prospective patients at your medical practice. Here are some common marketing phrases to avoid.

Medical scribes are not just a band-aid to help physicians properly use EHRs; they boost physician satisfaction, patient satisfaction, and profitability.

More practices and payers are tying a portion of physician pay to patient satisfaction scores. But it may come with unintended consequences.

Family physician Jennifer Frank laments that she is in danger of losing the human connection she so enjoys with her patients.

Getting your patients to use your patient portal may not be as hard as you think. Here's why.

The increasing emphasis on patient satisfaction has some physicians walking a tightrope when it comes to discussing serious health issues.

Attracting more patients to your medical practice and retaining them is easier than you might think. Here are three tips.

If we hope to reduce Medicare spending, how about we ask physicians for important strategies vs. just ensuring expensive equipment is used properly.

Patients' physician family members can help ensure you are providing the best care to patients. But you need to handle the relationship with them appropriately.

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.