Patient Relations

You might be surprised to find out that you are out of network for many of the new health plans.

It's not just physicians who are turning to concierge medicine; over the past few months a growing number of patients have also begun to embrace the model.

Here are three ways medical practices can use storytelling - with patients and with staff - as a critical communication strategy.

Technology is an important factor in improving the way you care for your patients. Unfortunately too many practices fail to use it to communicate with them.

Patient satisfaction has always been important at medical practices, but as healthcare changes it's taking on an even bigger role.

In a recent article, a physician reflects on whether it is appropriate to Google patients. Weigh in to share your thoughts.

As medical practices strive to provide great care to patients, customer service is sometimes overlooked.

Here are some tips to keep your medical practice and your patients safe during what is shaping up to be a tough winter across the US.

Noteworthy items from Physicians Practice.

Heart disease is the leading cause of death for both men and women. Cardiology expert Shyla High shares her insight on prevention and action steps.

Will the nationwide pharmacy's move to stop selling tobacco hurt or help your smoking cessation guidance to patients? Weigh in and tell us.

Medical practices face increasing difficulty collecting from payers, but off-loading the burden to patients is a big mistake.

A government takeover of healthcare would affect more than availability of care. It would affect how healthcare providers respond to meet consumer expectations.

There's no way your practice can run on time, all the time. But there are some ways to ease patient frustrations when you do run behind schedule.

Physicians, are you giving your patients a credit union or big bank experience? Here's how to tell and make some changes.

According to a UCSD study, stock market declines over the last 30 years cost the state of California approximately $77 million annually.

As big a proponent of technology and data as I am, the truth is data has never cured anything and tech can't replace in-person interactions with physicians.

The physician-patient relationship can be terminated for any non-discriminatory reason with proper notice. It is best to do so as cordially as possible.

HHS asserts that a proposed rule is trying to strike a balance between the individual privacy protections of HIPAA and public safety considerations.

It's time to take patient collections out of physicians' practices to truly have patients make responsible choices about their healthcare dollars.

Life lessons are all around us. When they happen in your practice, do you know how to identify them and apply what you've learned?

An Arizona-based OB/GYN medical group found Facebook to be the most efficient and effective way to reach women and educate them on their new practice.

A new year is the perfect time for your practice to set achievable goals to improve patient satisfaction and your bottom line.

Good manners lead to highly satisfied patients. Here are our top 15 etiquette tips for physicians and staff.

Many physicians are squeezing more patient visits into each day. But how many patient visits is too much?

From learning about ICD-10 to having more patience with difficult patients, here is one physician's list of resolutions for this year.

Medical practices should be aware of all National Patient Safety Goals, but especially these four in their daily operations.

Noteworthy items from Physicians Practice

Where do you draw the line between good patient service and compromising your medical practice policies? Here's some advice.

Stress affects your patients' health, and your practice's outcomes. Here's how to help them.