Patient Relations

Physician and social media expert Russell Faust describes the top obstacles preventing doctors from utilizing social media as a tool for their medical practice.

Hospitals are not only marking up and selling 340B-discounted drugs, but also buying up clinics to take advantage of the discount – a clear "progress trap."

If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.

Online rating sites not only review physicians, but your entire practice, including the aesthetics. Here are five tips to improve positive patient feedback.

Choosing a marketing company to represent your practice well means searching for that can-do attitude.

Patient-centered care is not just for primary-care practices. Here's what you need to know about the Patient-Centered Specialty Practice program.

Communicating electronically with patients is convenient, but also risky. Here, a risk management professional shares some of the biggest mistakes to avoid.

An unpredictable amount of information in a typical EHR is wrong or meaningless, so it's important for patients to stay on top of their own treatment.

Your website says a lot about who you are as a physician, and how you run your practice. Be sure that message is one you want to project to prospective patients.

Physicians are likely to be challenged with conflict in their practices. It is important to know how to approach it in a positive manner.

The Stage 2 rules of meaningful use call for a security risk analysis of your practice. Here are some common sources of data loss to examine.

The present outbreak of measles tells a sad story of the impact of market forces on American healthcare.

Veterans may soon be able to seek care from private providers for up to two years, if they face long wait times at VA facilities.

The reasons for this unethical and inefficient system are still being examined, but the consequences contain important lessons for every physician practice.

Concierge can work for some specialties. But many parts must fit together to find success.

The Highmark BCBS purchase of a Pittsburgh health system puts insurers in the thick of hospital competition and reduces physicians to the role of bystander.

Being a successful physician means caring for both your patients and your practice. Both are important and necessary to meeting the goal of good patient care.

We asked physicians to finish this sentence: You know you are a doctor when ... Go ahead; see if you can keep from nodding in agreement.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

Pediatrics is unique in that physicians have to push patients out of the nest so they can fly on their own. Here's how one doctor does it.

When your patients have a great experience with your staff, but a not-so-great one with your billing department, it's time to make some changes.

Here are four key areas of concern those in healthcare have when it comes to the future of mHealth apps, tools patient are utilizing in greater numbers.

With the passage of health reform most physicians knew big changes were coming. But little did they realize that they would have more duties and responsibilities.

Be proactive about building your medical practice with these five surprisingly simple tips to attract new patients.

Public speaking can accomplish a number of goals: building a professional network, finding new patients, and giving back to the community.