Patient Relations

Your relationships with patients play a huge role in attracting potential patients to your medical practice. Don't miss out due to poor patient service.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

Companies are pushing physician-based telemedicine as a solution. But, while promoters may have not thought things through, physicians must.

There are not always clear answers under HIPAA, particularly when it comes to mental health issues. Here is some guidance.

Here are three strategies medical practices can use to build word of mouth referrals and humanize their providers.

In order to help patients with diabetes who need my services most, I've implemented some pre-screening efforts to help prioritize our patient panel.

Patient portals and telemedicine can improve efficiency and patient access to care, but in-person interaction with providers should always be a top priority.

Many doctors feel that promoting their practice is unprofessional. Instead, think of it as a way to help you provide excellent care to established and potential patients.

Here are five things that physicians can do to mitigate the risk of not only frivolous suits, but legitimate ones.

Standard SMS text messaging is not encrypted, secure, or HIPAA compliant. Without taking proper precautions, texting with patients puts your practice at risk.

Consultant Charlie Hauck provides five key components for practices to resolve conflict when it occurs and try to reduce it from happening in the first place.

As more Hispanics immigrate to the United States, it's time for medical practices to reconsider their traditional marketing efforts.

Over the years, I have found that a common problem in healthcare teams is not the content of the communication shared with patients and staff but how it is presented.

Doctors and their practices are similar to any product or service: They represent a brand, and like all products or services, that brand must be protected.

Do you have a set policy for sending your delinquent patients to collections? By implementing a clear policy, you have a greater chance of collecting on those accounts.

Small unpaid claims can add up to big problems for your medical practice. Here's how to find the best partner to collect what's owed for your medical services.

Here are five marketing tips that work like magic to grow your patient base, through engaging with your community.

There are all kinds of health apps that track blood pressure, medications, nutrition, you name it. Now Apple is entering the fray with the goal of interoperability.

Our Great American Physician Survey, Sponsored by Kareo, indicates greater physician acceptance of alternate practice models to help themselves and patients.

The chief patient safety officer at medical malpractice insurer The Doctors Company identifies six common communication missteps physicians make.

As physicians, we have fundamentally failed to clearly communicate to patients what we do, what we cannot do, how we do it, and why it costs what it does.

A former boss once said to me, “Medicine is all about the docs.” Indeed it is, but the staff that supports the docs determines how patients feel about the practice.

Some patients are choosing to drive long distances to continue seeing a trusted physician who has moved. But is it OK to retain a "back up" physician, just in case?

Technology continues to be promoted as a way to increase efficiencies; but will doctors lose that important human contact and touch as it grows?