Patient Relations

According to legendary football coach Lou Holtz, the keys to success in life and as a healthcare professional include having a good attitude, having passion, and making good choices.

Despite a recent expose by The Wall Street Journal, the in-office ancillary exception to the Stark Law will remain the most commonly used tool by practices.

The rules for being an out-of-network provider with California's new healthcare exchange plans just changed. Here's what you need to know.

Robert M. Tennant of the MGMA explores how to keep patient interactions at your medical practice HIPAA compliant.

Successful practices make it a priority to assess patient satisfaction regularly. Here's how to improve satisfaction scores and boost patient ratings.

Medical supply companies need to stop cold calling patients offering them medical equipment without a physician's order, and trying to trick busy doctors.

With all the media coverage of Ebola and enterovirus D68, there are several things your practice can do to ease patient and staff concern. Here's where to begin.

There are four good reasons to consider an investment in online scheduling, including attracting new patients and retaining existing ones.

A new national poll not only validates physician assistant care, but verifies what I've known about my profession for years.

Effective patient collections are becoming more critical to the financial health of your practice. Here are several strategies to help your practice get paid.

Here's what physicians and medical practices should do if a parent asks if his child can be seen without the parent being present.

Repeatedly broaching a difficult conversation with a patient may mean you are missing the real issue. Don't be afraid to address the elephant in the room.

Here are 10 free apps physicians recommend to their patients to boost their health, fitness, and fun.

A practice administrator shares his approach to collecting patient copays, deductibles, and payment for canceled or missed appointments.

Family physicians like to have a balance of older and younger patients. Hybrid-concierge models can help provide a broader range of patients.

Patient portals aren’t just a cool marketing tool. In addition to helping a practice meet meaningful use, they are an important part of medical homes.

Relationships are crucial to the effective and safe practice of medicine. When disrupted, they can cause problems for us and our patients.

The first imported case of Ebola diagnosed in the U.S. underscores the need for practices to actively address risks associated with infectious diseases.

Eight facts about physician assistants that your medical practice can use when discussing these providers with patients.

With insurance changes and the increase in use of controlled substances, it can be hard for physicians to separate the drug seekers from those truly in need.

It is feasible and often desirable for NPs to participate in concierge programs. But be careful, you need to explore the issue fully before proceeding.

Your practice should plan its marketing campaign several months in advance. Doing so, lends an approachable, authentic vibe.

Most physicians want a favorable practice environment. If you want to know where to find it, here's our annual ranking of the best states to practice.

As patients become increasingly savvy about where they receive medical care, it is more important to proactively build relationships through social media.

It is my medical practice's fifth anniversary. Here are eight things I've learned about myself and running a business.