Patient Relations

Twenty-three-year-olds are now the single largest age group in the U.S. Here's how to attract them to your practice and keep them around for the long term.

More than 8 million patients have signed up for insurance due to the ACA, according to HHS, but where are all of them?

Having a very well written financial policy isn't enough. It's all about staff training and verbal explanations to patients.

One way to ensure patients understand your payment requirements is to ask them to sign a payment policy. Here's a sample policy to consider adapting for your practice.

These four challenges have the unfortunate ability to largely overshadow a physician's professional accomplishments, board certifications, and industry accolades.

The most tangible benefit of meditation is the sense of calm and peace, even balance that you feel. It is also a great technique to foster the art of customer service.

With costs front and center for patients, in simple and stark terms: If you can’t deliver what the consumer perceives as quality, you will lose.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

It's no secret that the United States is facing a serious physician shortage. But how far should we go to ensure adequate access to patient care?

Identifying keywords that will help your medical practice perform better in search results is key to attracting new patients.

From texting to Facebook messages, communicating with patients electronically has always raised legal questions. Here are the answers to keep your practice safe.

Many physicians start off their patient visits with a friendly handshake. But some researchers say that's not the healthiest approach. What do you think?

Advertising on Facebook is the most effective and targeted way to promote your medical practice.

By helping patients and their families design a life care plan, physicians can help them to navigate the complexities of a catastrophic or serious injury.

Every patient encounter carries with it the possibility of error. And every error can cause problems for the patient. So what do we do as physicians?

Social marketing, search engine optimization, practice marketing' are all good, but 'here are three sure things to increase revenues at minimal cost.

Your medical staff may behave differently when you are not around. Here's how to know what's really going on when you are not nearby.

Here are three easy-to-implement tools to make your practice's online presence more actionable to recruit and retain patients.

When so-called “quality measures” don’t include small medical practices, patients lose out on finding great physicians.

Americans have changed how they manage their household finances, and medical practices must adjust accordingly.

Does your practice have e-mail etiquette issues? Here are some etiquette tips for intra-office or patient e-mails.

It is important for practices to participate in patient-centered programs in order to focus their culture on improving the patient experience.

Providing your patients with useful clinical summaries to meet meaningful-use requirements might be trickier than you expect.

Spending time with your medical assistant will help the day run more smoothly, as well as increase patient and staff satisfaction.

There is a fine line between being an educated patient advocate, and being a know-it-all family member who is in the medical field.